Plugin blocks RSS feed

  • Resolved iamshado2

    (@iamshado2)


    5 years ago

    Hi, after quite a long time trying to figure out why my RSS feed wasn’t showing up on any feed readers I discovered that the problem was with the CleanTalk antispam plugin. It appears that the plugin blocks RSS crawlers from accessing my RSS feed to pull articles.

    The RSS feed looked like it should have worked. It looked ok and was validated as a proper feed through https://validator.w3.org/feed/ but it just wouldn’t show up on any feed readers. So I disabled the CleanTalk plugin and the feed started working again.

    I’m assuming the plugin is blocking crawlers from getting to the site. Is there any way to fix this?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author alexandergull

    (@alexandergull)

    5 years ago

    HI @iamshado2

    We have already whitelisted the validator.w3.org IP pool.

    Tell me your site name, I will check what is happened.

    Thread Starter iamshado2

    (@iamshado2)

    5 years ago

    https://en-volve.com/feed/ is my feed. Looks normal. Of course since I have the CleanTalk plugin currently disabled my feed is showing up just fine on readers.

    Thread Starter iamshado2

    (@iamshado2)

    5 years ago

    Just to be clear, validator.w3.org isn’t what I’m having issues with. I’m having issues with RSS readers such as Feedly or Inoreader. Neither one of them pull articles from my RSS feed unless I disable the CleanTalk plugin.

    Plugin Support katereji

    (@katereji)

    5 years ago

    Hello, @iamshado2.
    Please, activate the Anti-Spam plugin and try to disable only the Anti-Crawler option. If it’s not helping, disable the SpamFireWall option too.
    We also suggest you contact Feedly and Inoreader support to clarify what IPs should be whitelisted.

    dkam

    (@dkam)

    5 years ago

    Hi there – I think the solution to this is to be able to white list the RSS / JSON Feed endpoints in WordPress – eg https://en-volve.com/feed/ or for JSON Feed https://blog.booko.com.au/feed/json/ should allow bots – that’s the purpose of that endpoint.

    Thanks for your work on CleanTalk – I’m finding super useful.

    Plugin Support katereji

    (@katereji)

    5 years ago

    Hello.
    @dkam thank you for the advice.

    Plugin Support katereji

    (@katereji)

    5 years ago

    Hello, @iamshado2
    If you still have any questions, please, contact us via our private Ticket System: https://cleantalk.org/my/support/open.
    Be well.

    Plugin Author alexandergull

    (@alexandergull)

    5 years ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 8 replies - 1 through 8 (of 8 total)

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