[NSFW] Plugin breaks site functionality

  • Resolved fizzers

    (@fizzers)


    1 year, 9 months ago

    Hi WPForms,

    We have been using your plugin successfully for some time, however, recently there is an issue causing a conflict with our ‘welcome to site’ disclaimer.

    When you land on the site, you must accept a disclaimer to continue, this is a pop-up served by Elementor. With WPForms active, it’s impossible to accept/close the disclaimer and therefore use the website. I have uploaded a screenshot of the browser console error here.

    After disabling WPForms, normal functionality is restored. We have tried disabling Autoptimize and changing themes as recommended in your support docs, unfortunately this has not solved the issue.

    edit: you can see how the disclaimer pop-up functionality should work on the main website (where WPForms is currently disabled).

    Thanks for any support you can provide.

    • This topic was modified 1 year, 9 months ago by fizzers.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 9 months ago

    Hi @fizzers,

    Thanks for reaching out!

    This is currently a bug, and it will be fixed in our next update.

    In the meantime, you can resolve the issue right now with a quick patch. Just replace the file located at /wp-content/plugins/wpforms-lite/src/Integrations/Elementor/Elementor.php  with the file available here: https://a.supportally.com/f/xS3lyd. This link is available for one week.

    And as soon as the new version that fixes this issue is released, I’ll make sure to send you a message.

    Thanks!

    Thread Starter fizzers

    (@fizzers)

    1 year, 9 months ago

    Thanks for clarifying the issue. Is there an ETA on next update?

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 9 months ago

    Hi @fizzers,

    I’m sorry that I can’t provide an ETA for when a fix will be released. However, as soon as the new version that addresses this issue is available, I’ll be sure to send you a message.

    For now, you can resolve the issue using the patch I shared in my previous message.

    Thanks!

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 9 months ago

    Hi @fizzers,

    I’m excited to let you know that we’ve released WPForms Lite 1.9.0.3! In this version, we’ve solved the conflict with Elementor, as you reported.

    I apologize for any trouble this may have caused, and I appreciate you bringing it to our attention.

    If you need any assistance with using WPForms Lite, please don’t hesitate to reach out.

    Thanks!

    Thread Starter fizzers

    (@fizzers)

    1 year, 9 months ago

    Hi @rsouzaam,

    Thanks for the update.

    Are you able to clarify what was causing this issue from a technical perspective?

    Thanks

    Plugin Support Ralden Souza

    (@rsouzaam)

    1 year, 9 months ago

    Hi @fizzers,

    Thanks for getting back to me and the follow-up question!

    The issue was caused by missing the WPForms dependency when enqueuing the Elementor assets. We fixed it with the following code:

    wp_enqueue_script(
    			'wpforms-elementor',
    			WPFORMS_PLUGIN_URL . "assets/js/integrations/elementor/editor{$min}.js",
    			[ 'elementor-frontend', 'jquery', 'wp-util', 'wpforms' ],
    			WPFORMS_VERSION,
    			true
    		);

    If you have additional questions, please don’t hesitate to reach out.

    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

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