Title: Plugin breaks template
Last modified: August 22, 2016

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# Plugin breaks template

 *  Resolved [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/)
 * Hello,
    I am attempting to implement the Custom Facebook Feed. This is on a TwentyFourteen
   child theme. Whenever I add the shortcode, either directly on a post / past or
   by using the do_shortcode php command the page will no longer completely load.
   I am running this site on a cPanel server. I have tried the default TwentyFourteen
   theme with the same results.
 * site link: [http://new.wcoil.com](http://new.wcoil.com)
 * Any help would be appreciated.
 * [https://wordpress.org/plugins/custom-facebook-feed/](https://wordpress.org/plugins/custom-facebook-feed/)

Viewing 14 replies - 1 through 14 (of 14 total)

 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522250)
 * Just as a sidenote, I have been able to get a Twitter Feed to work with no problems.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522431)
 * Hey carbfrze,
 * I’ve tested the plugin on the TwentyFourteen theme so it may be a problem with
   the child theme you’re using. Could you go to the plugin’s Settings page, click
   on the Support tab and copy and paste your System info into your reply? If you
   don’t want to post it publicly then feel free to send it to me directly via the
   [Support form](http://smashballoon.com/custom-facebook-feed/support/) on our 
   website.
 * Many thanks,
 * John
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522442)
 * Hello John,
    Thanks for the quick reply. Here are the results from the Support
   tab System Info:
 *     ```
       ## SITE/SERVER INFO: ##
       Site URL:                 http://new.wcoil.com
       Home URL:                 http://new.wcoil.com
       WordPress Version:        4.0
       PHP Version:              5.3.29
       Web Server Info:          Apache
       PHP allow_url_fopen:      Yes
       PHP cURL:                 Yes
       JSON:                     Yes
   
       ## ACTIVE PLUGINS: ##
       Contact Form 7: 4.0.2
       Custom Facebook Feed: 2.2.1
       Duplicate Post: 2.6
       ImageMapper: 1.2.4
       IntelliWidget Per Page Featured Posts and Menus: 2.1.9
       Meta Slider: 3.1.1
       Nav Menu Images: 3.2
       Really Simple CAPTCHA: 1.8
       Recent Facebook Posts: 2.0.3
       Stream Video Player: 1.4.0
       Twitter Feed: Embedded Timeline WordPress Plugin: 2.1
       WP Lightbox 2: 2.28.9.0
   
       ## PLUGIN SETTINGS: ##
       Use own Access Token:
       Access Token:
       Page ID:                wcoilohio
       Page Type:              page
       Number of Posts:        5
       Post Limit:
       Show Posts by:          me
       Cache Time:             1
       Cache Unit:             hours
       Locale:                 en_US
       Timezone:               
   
       ## EXTENSIONS: ##
       Extensions Plugin:
       Date Range From:
       Date Range Until:
       Featured Post:
       Lightbox:               
   
       ## CUSTOMIZE: ##
       cff_show_links_type => 1
       cff_show_event_type => 1
       cff_show_video_type => 1
       cff_show_photos_type => 1
       cff_show_status_type => 1
       cff_show_author => 1
       cff_show_text => 1
       cff_show_desc => 1
       cff_show_shared_links => 1
       cff_show_date => 1
       cff_show_media => 1
       cff_show_event_title => 1
       cff_show_event_details => 1
       cff_show_meta => 1
       cff_show_link => 1
       cff_show_like_box => 1
   
       ## FACEBOOK API RESPONSE: ##
       {"data":[{"id":"441978485880173_722428527835166","from":{"category":"Computers\/technology","category_list":[{"id":"187215161312096","name":"Internet Service Provider"}],"name":"WCOIL","id":"441978485880173"},"message":"Heading somewhere away from home for the holidays? Check out this article on how you can make your next trip easier!\nhttp:\/\/toomanyadapters.com\/5-tech-tips-dramatically-improve-next-trip\/","picture":"https:\/\/fbexternal-a.akamaihd.net\/safe_image.php?d=AQA0klHFAK6kG1D2&w=158&h=158&url=http\u00253A\u00252F\u00252Ftoomanyadapters.com\u00252Fwp-content\u00252Fuploads\u00252F2014\u00252F06\u00252FLaptop-in-suitcase.jpg","link":"http:\/\/toomanyadapters.com\/5-tech-tips-dramatically-improve-next-trip\/","name":"5 Tech Tips That Will Dramatically Improve Your Next Trip","caption":"toomanyadapters.com","description":"Heading off overseas and not sure what to do about technology? Here are a few tips that will make a big difference during your trip. Five of them, in fact.","icon":"https:\/\/fbstatic-a.akamaihd.net\/rsrc.php\/v2\/yD\/r\/aS8ecmYRys0.gif","privacy":{"value":""},"type":"link","status_type":"shared_story","created_time":"2014-11-20T16:30:00+0000","updated_time":"2014-11-20T16:30:00+0000"}],"paging":{"previous":"https:\/\/graph.facebook.com\/v1.0\/441978485880173\/feed?limit=1&since=1416501000&access_token=611606915581035|RdRHbHtrHseQw4C7SDUBFWIrJLA&__previous=1","next":"https:\/\/graph.facebook.com\/v1.0\/441978485880173\/feed?limit=1&access_token=611606915581035|RdRHbHtrHseQw4C7SDUBFWIrJLA&until=1416500999"}}
       ```
   
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522477)
 * Hey carbfrze,
 * Are you able to you try temporarily deactivating all of your other plugins to
   see whether it’s a conflict with another plugin which is causing the problem?
 * John
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522526)
 * Hello John,
    Yes I have done this before leaving only the Custom Facebook Feed
   as an active plugin and still have the same issue. The page begins to load and
   then takes over 1 minutes to completely load and the footer is gone and the page
   contact is gone as well.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522539)
 * That’s strange. Are you able to grant me access to log into the site to take 
   a look and see if I can find out what’s causing the problem for you? If so, feel
   free to send me login information privately via the [Contact form](http://smashballoon.com/contact/)
   on our website.
 * John
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522543)
 * Hello John,
    I sent you the information via the Contact Form.
 * Please let me know what you find on this.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522549)
 * Thanks for the info Marc. I was able to log in and run some tests. It looks like
   the issue isn’t specific to our plugin as the problem also occurred with the 
   other Facebook plugins you have installed – Recent Facebook Posts and Feed them
   social. It seems like the issue may be related to your WordPress install and 
   so my recommendation would be to backup your database and then resintall WordPress
   to see whether that fixes the issue.
 * As it’s not specific to our plugin then there’s not much I can do unfortunately.
 * John
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522551)
 * Hello John,
    Thanks for the suggestion I will do that. Thanks for taking the 
   time to take a look at this for me. I will update you if reinstalling WordPress
   works.
 * Thanks again for the help!
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522553)
 * No problem, happy to help.
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522562)
 * Just a quick update John,
    This was verified to be a ModSecurity Setting on our
   server. Once that was resolved the plugin is functioning correctly.
 * Thanks again for taking the time to look at this.
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522564)
 * Awesome, glad to hear that. You’re very welcome 🙂
 * I took another look at your site and noticed that the side bar on your home page
   is overlapping the feed as you have a minimum height set on the sidebar. You 
   can fix this by adding the following to the plugin’s **Custom CSS** section, 
   which is on the Misc tab on the plugin’s Customize page:
 * `.home #secondary{ min-height: 50px; }`
 * Also, if you like the plugin and support you received then would you consider
   leaving a super quick [review](https://wordpress.org/support/view/plugin-reviews/custom-facebook-feed)?
   It really helps to support the development of the plugin!
 * Just let me know if you have any other questions,
 * John
 *  Thread Starter [carbfrze](https://wordpress.org/support/users/carbfrze/)
 * (@carbfrze)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522566)
 * Hello John,
    Thanks for that little tid-bit, I was still messing with the z-index
   settings when you were looking at that. I went ahead and gave you a 5 star review!
   Thanks again for the help!
 *  Plugin Author [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * (@smashballoon)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522567)
 * Thanks a lot carbfrze, I really appreciate it! You rock 🙂

Viewing 14 replies - 1 through 14 (of 14 total)

The topic ‘Plugin breaks template’ is closed to new replies.

 * ![](https://ps.w.org/custom-facebook-feed/assets/icon-256x256.png?rev=2700775)
 * [Smash Balloon Social Post Feed - Simple Social Feeds for WordPress](https://wordpress.org/plugins/custom-facebook-feed/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/custom-facebook-feed/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/custom-facebook-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/custom-facebook-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/custom-facebook-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/custom-facebook-feed/reviews/)

## Tags

 * [custom](https://wordpress.org/support/topic-tag/custom/)

 * 14 replies
 * 2 participants
 * Last reply from: [smashballoon](https://wordpress.org/support/users/smashballoon/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/plugin-breaks-template/#post-5522567)
 * Status: resolved