Title: Plugin breaks the browsers back button Last modified: June 21, 2022 --- # Plugin breaks the browsers back button * Resolved [earth_human](https://wordpress.org/support/users/earth_human/) * (@earth_human) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/) * I’m embedding zoho forms in an iframe using your popup builder plugin, and the popups are set to open on button class click. All that is working fine. The problem is that the browser interprets the iframe or popup loading as a separate browsing event, which means that when I press back nothing happens at all. In order to actually go back, I have to click the back button several times. Here’s an image of the back button on long press (shows recent pages browsed): [https://ibb.co/XzgRsCL](https://ibb.co/XzgRsCL) * Sometimes the problem doesn’t happen at all and the back button works fine, some times it’s like my screenshot, and sometimes there will be 10 or 20 of the same page in a row, meaning you’d have to click the back button 10-20 times to actually go back 1 single page. * This issue is well described as the second block of text on this page (as the accepted solution): [https://support.mozilla.org/en-US/questions/975037](https://support.mozilla.org/en-US/questions/975037) However there is no actual solution given or known. I deactivate the popup builder software and the problem immediately goes away. I turn off site caching and disable caching plugin but there is no effect. Do you know of any solution? Viewing 5 replies - 1 through 5 (of 5 total) * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15760258) * Dear [@earth_human](https://wordpress.org/support/users/earth_human/), * We are sorry to hear that you are facing issues. Could you please give us the URL where we can see the popup? Also, can you please send us the system information file? You can retrieve it from here: * [How to Retrieve the “System Information” File](https://help.popup-builder.com/en/article/how-to-retrieve-the-system-information-file-19wirum/) You can use [https://wetransfer.com/](https://wetransfer.com/) to send the file to us (the Get a Link option). Click here – [https://prnt.sc/174oX-9Hspki](https://prnt.sc/174oX-9Hspki) Choose the Get Transfer Link option and then place the link in this chat – [https://prnt.sc/_lQH0Rh20sme](https://prnt.sc/_lQH0Rh20sme) * Regards, Popup Builder Team * Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/) * (@earth_human) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15761794) * FILE SHOWING THE URL [https://we.tl/t-GQWYKgb3AG](https://we.tl/t-GQWYKgb3AG) * INFORMATION FILE [https://we.tl/t-bwGLX8FGYY](https://we.tl/t-bwGLX8FGYY) * Go and browse around to the store, click on some products, click some different pages on the menu etc, then long-press your back button and you’ll see the problem. Then click back and you’ll see that it won’t go back with a single click like it’s supposed to. * I also want to add that I tried disabling ALL pluguns except yours on our DEV site, and the issue still occurs. * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15766829) * [@earth_human](https://wordpress.org/support/users/earth_human/), * Thank you for the provided information. We have already forwarded your concern to the tech team for further investigation. We will make sure to notify you once there is an update. * Regards, Popup Builder Team * Thread Starter [earth_human](https://wordpress.org/support/users/earth_human/) * (@earth_human) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15768121) * Thanks, looking forward to it. * [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * (@sygnoossupport) * [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15776691) * Dear [@earth_human](https://wordpress.org/support/users/earth_human/), * Thank you for your time. Unfortunately, the tech team could not reproduce the issue testing over the past couple of days. We assume that the issue might be with your server. * Regards, Popup Builder Team Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Plugin breaks the browsers back button’ is closed to new replies. * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840) * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/) * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq) * [Support Threads](https://wordpress.org/support/plugin/popup-builder/) * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/) ## Tags * [back button](https://wordpress.org/support/topic-tag/back-button/) * [iframe](https://wordpress.org/support/topic-tag/iframe/) * [page](https://wordpress.org/support/topic-tag/page/) * 5 replies * 2 participants * Last reply from: [Sygnoos Support](https://wordpress.org/support/users/sygnoossupport/) * Last activity: [3 years, 11 months ago](https://wordpress.org/support/topic/plugin-breaks-the-browsers-back-button/#post-15776691) * Status: resolved