Title: Plugin Breaks Website; No Support Help
Last modified: February 19, 2020

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# Plugin Breaks Website; No Support Help

 *  Resolved [talax604](https://wordpress.org/support/users/talax604/)
 * (@talax604)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/plugin-breaks-website-no-support-help/)
 * When enabled, it breaks my website and makes it load 20 seconds and redirects
   tons of times.
 * Support said to send them my website in a .zip and I received no help reply afterwards.
 * I paid for the PRO version, asked for refund after and nobody replied.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [bouzin](https://wordpress.org/support/users/bouzin/)
 * (@bouzin)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/plugin-breaks-website-no-support-help/#post-12469091)
 * Support is on break for a few days for the release of version 5 which is imminent:-).
   Once version 5 is released, the support responds in order of arrival. I am not
   from the company I could read this message. If it can help you.
 * And maybe a track have you try optimization “Switch to Local” without “Stay on
   live”. May be incompatibility with CDN?
    -  This reply was modified 6 years, 3 months ago by [bouzin](https://wordpress.org/support/users/bouzin/).
 *  Plugin Support [WP Compress](https://wordpress.org/support/users/smartersite/)
 * (@smartersite)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/plugin-breaks-website-no-support-help/#post-12470349)
 * Hi Talax604, happy to help! We’re very responsive via live chat support – this
   issue seems to have been resolved a few hours after posting – but if you need
   anything else please reach-out!
 * – WP Compress Team

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Breaks Website; No Support Help’ is closed to new replies.

 * ![](https://ps.w.org/wp-compress-image-optimizer/assets/icon-256x256.png?rev=
   1803925)
 * [WP Compress - Instant Performance & Speed Optimization](https://wordpress.org/plugins/wp-compress-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-compress-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-compress-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-compress-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-compress-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-compress-image-optimizer/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [WP Compress](https://wordpress.org/support/users/smartersite/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/plugin-breaks-website-no-support-help/#post-12470349)
 * Status: resolved