Title: Plugin broken
Last modified: October 4, 2022

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# Plugin broken

 *  Resolved [SketchyTK](https://wordpress.org/support/users/sketchytk/)
 * (@sketchytk)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-broken-122/)
 * Plugin is displaying testimonial slideshow as a single column of multiple testimonials
   instead of a slider/carousel. [sp_testimonial id=”485″]
 * I tried turning off all other plugins. Restarting the testimonials plugin. Switching
   to Twenty Twenty Two WordPress theme. The issue is the same every time: Swiper
   is not defined in jquery.min.js ver 3.6.0.2. This is in the WP Includes directory,
   so I am not sure how to resolve this issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-broken-122%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16070559)
 * Hi [@sketchytk](https://wordpress.org/support/users/sketchytk/),
 * Sorry for the inconvenience.
 * It seems the swiper.js is not enqueued and loaded on your website. Go to the 
   plugin Settings and make sure the swiper.js is enqueued. Check the [screenshot](https://prnt.sc/wp6p5vYg2dXq).
 * Let us know after checking.
 * Have a nice day.
 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16137775)
 * Hi [@sketchytk](https://wordpress.org/support/users/sketchytk/),
 * This thread has been inactive for a bit, so I’m going to mark it as `Resolved`
   now. Please feel free to open a new one if you have any further questions.
 * Cheers!
 *  [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * (@marjolein64)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16157418)
 * Hi Pulak,
 * I’m having the same issue. Today I updated the plugin from version 2.5.9 to 2.5.10
   and now the testimonial slideshow is still working but underneath the slideshow
   the reviews are shown as a list. I checked the settings and swiper.js is enabled.
   
   For now I switched back to 2.5.9
 * [Screenshot not correct](https://prnt.sc/PbR609zXHlna)
    [Screenshot correct](https://prnt.sc/bWLUmS1cKvn9)
 * Thanks in advance!
    Marjolein
 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16163636)
 * Hi [@marjolein64](https://wordpress.org/support/users/marjolein64/),
 * Sorry for the inconvenience.
 * We suspect this is due to the swiper.js conflict. Can you please share the page
   link?
 * Looking forward to your response.
 *  [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * (@marjolein64)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16163951)
 * Hi Pulak,
 * Thanks so much for your response.
 * The slider is on page: [https://fluteoctet-blowup.nl/](https://fluteoctet-blowup.nl/)
 * But at this time, the previous version is active, so the slider is working fine.
   I don’t know if I need to switch to the new version in order for you to look 
   into this?
 * Marjolein
 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16183963)
 * Hi [@marjolein64](https://wordpress.org/support/users/marjolein64/),
 * Apologies for the delayed response.
 * Thanks for sharing the page link. Please generate the issue by switching to the
   new version and let us know. We will inspect the issue and suggest solutions.
 * Have a nice day.
 *  [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * (@marjolein64)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16185407)
 * Hi Pulak,
 * Because i don’t want to mess up our homepage, I disabled the reviews on that 
   page for now. I moved the shortcode for the slider to a new page: [https://fluteoctet-blowup.nl/test/](https://fluteoctet-blowup.nl/test/)
   and updated to the latest version of your plugin. You can check the incorrect
   layout on that page.
 * I hope you can find the issue that is causing this!
 * Thanks in advance,
    Marjolein
 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16187966)
 * Hi [@marjolein64](https://wordpress.org/support/users/marjolein64/),
 * Can you please specify which version of the plugin you are using on this page?
   In the latest version of the plugin, we have migrated to swiper.js from slick.
   js. But on your website, we can see that slick.js is still operating the testimonial.
   Check the [screenshot](https://prnt.sc/5wTjadwP0loo).
 * The current version of the plugin is 2.1.19 and if you are using any other version
   of the plugin, we would suggest you update to the latest first. Also, clear your
   website cache and server cache to see the changes.
 * Looking forward to your reply.
 * Have a nice day.
 *  [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * (@marjolein64)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16188852)
 * Hi Pulak,
 * Thanks again for looking into this issue!
 * We don’t use caching on this website and there is also no server side caching
   available.
    I also checked the theme (BE theme) by switching temporarily to the
   default WordPress theme and deactivating slider plugins. But then also slick.
   js is loaded instead of swiper.js.
 * I’m out of options now, hopefully you can help me…
 *  Plugin Support [Pulak Ahmed](https://wordpress.org/support/users/pulak00/)
 * (@pulak00)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16194833)
 * Hi [@marjolein64](https://wordpress.org/support/users/marjolein64/),
 * We think the plugin is not updated to the latest version yet. As your website
   code is compressed and optimized, that is why we are not able to check exactly
   which version you are using. We have checked your website and the testimonial.
   To fix this broken layout, we would suggest you to add the following code to 
   the plugin’s custom CSS section.
 *     ```
       .sp-testimonial-section .slick-dots{
           list-style: none;
       }
       .sp-testimonial-section .slick-dots li{
           display: inline-block;
       }
       .sp-testimonial-section .slick-next.slick-arrow {
           position: absolute;
           left: 100%;
           top: 20%;
       }
       .sp-testimonial-section .slick-prev.slick-arrow {
           position: absolute;
           top: 20%;
       }
       .sp-testimonial-section .slick-list.draggable {
           width: 90%;
           display: block;
           margin: auto;
       }
       ```
   
 * Hopefully, the layout will be fixed.
 * Have a nice day.
 * Best regards,
    -  This reply was modified 3 years, 6 months ago by [Pulak Ahmed](https://wordpress.org/support/users/pulak00/).
 *  [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * (@marjolein64)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16218406)
 * Hi Pulak,
 * Thanks a lot for your reply.
    I was able to resolve the issue. Our site was using
   an outdated shortcode for displaying the reviews in a carousel: [testimonial-
   free color=”#52b3d9″ nav=”true” pagination=”true”]
 * I created a new view [sp_testimonial id=”437″] and when I use this view on my
   page all is working fine. So, I think the outdated shortcode wasn’t loading the
   proper javascript on my page.
 * Thanks again for your help!

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Plugin broken’ is closed to new replies.

 * ![](https://ps.w.org/testimonial-free/assets/icon-256x256.gif?rev=3502408)
 * [Real Testimonials – Testimonial Slider, Collect Customer Reviews and Video Testimonials](https://wordpress.org/plugins/testimonial-free/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/testimonial-free/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/testimonial-free/)
 * [Active Topics](https://wordpress.org/support/plugin/testimonial-free/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/testimonial-free/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/testimonial-free/reviews/)

 * 11 replies
 * 3 participants
 * Last reply from: [marjolein64](https://wordpress.org/support/users/marjolein64/)
 * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-broken-122/#post-16218406)
 * Status: resolved