Title: Plugin causes critical error
Last modified: February 25, 2025

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# Plugin causes critical error

 *  Resolved [avewebdesign](https://wordpress.org/support/users/avewebdesign/)
 * (@avewebdesign)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/)
 * After the last update, the checkout form no longer loaded on the checkout page.
   After I deactivated the plugin, the checkout page loads correctly again.
 * Can you help me with this? What information do you need?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-causes-critical-error-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [dominikl65](https://wordpress.org/support/users/dominikl65/)
 * (@dominikl65)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/#post-18331784)
 * Hi,
   May I ask you to send screenshots of the plugin settings?
 * In addition, I would ask you to attach the status of the WooCommerce system. 
   Read more information on [where to get the system status](https://www.wpdesk.net/docs/how-to-get-woocommerce-system-status/).
 * Also, please take a look at **WooCommerce → Status → Logs** — have there been
   any errors related to the reported plugin here? If so, please attach screenshots
   of the logs.
 * As soon as we complete all the necessary information from you, we will be happy
   to help you solve the problem.
 *  Thread Starter [avewebdesign](https://wordpress.org/support/users/avewebdesign/)
 * (@avewebdesign)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/#post-18332828)
 * Hi, thank you for your support! I have collected the various requested files 
   in a wetransfer file that can be downloaded via the following link:
 * [https://we.tl/t-UMtt3vwBNz](https://we.tl/t-UMtt3vwBNz)
 * Hopefully you can move forward with this. If you would like a login to the website,
   please let us know. Then I will create a support account for you.
 *  Plugin Support [dominikl65](https://wordpress.org/support/users/dominikl65/)
 * (@dominikl65)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/#post-18334430)
 * Hi,
 * This problem may be related to other plugin used in your shop. Please try to 
   isolate an issue, by disable plugins which are not our or WooCommerce. Then please
   enable plugins one by one, deleting cache, and check if the problem still exist.
 * If yes, please test the plugin again, but now using [Storefront](http://wordpress.org/themes/storefront/)–
   official WooCommerce theme. It will help us identify a possible conflict with
   your theme.
 * Please, let me know about the result.
 *  Plugin Support [dominikl65](https://wordpress.org/support/users/dominikl65/)
 * (@dominikl65)
 * [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/#post-18367287)
 * Hi,
 * I haven’t heard from you in a while, so I’m marking this thread as resolved. 
   Please don’t hesitate to open a new one if you encounter other issues while using
   our plugin.
 * Have a fantastic day,

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin causes critical error’ is closed to new replies.

 * ![](https://ps.w.org/flexible-checkout-fields/assets/icon-256x256.gif?rev=2522628)
 * [Flexible Checkout Fields for WooCommerce - WooCommerce Checkout Manager](https://wordpress.org/plugins/flexible-checkout-fields/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-checkout-fields/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-checkout-fields/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-checkout-fields/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [dominikl65](https://wordpress.org/support/users/dominikl65/)
 * Last activity: [1 year, 2 months ago](https://wordpress.org/support/topic/plugin-causes-critical-error-5/#post-18367287)
 * Status: resolved