Title: Plugin causes page load issues.
Last modified: July 25, 2022

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# Plugin causes page load issues.

 *  Resolved [dorjitshering](https://wordpress.org/support/users/dorjitshering/)
 * (@dorjitshering)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/)
 * Hi,
    I have installed and activated the plugin and set some coupons to test the
   conditions and bogo deals. But for some reason, when I visit the checkout page,
   the page fails to load and is showing only the loading indicator. Also when I
   visit the store credits section from the account page, same happens only the 
   loading indicator is showing. The checkout page issue occurs if the user is already
   logged in. I have the guest user checkout enabled, and the checkout page works
   for the guest users. I deactivated the plugin and everything works as expected.
   I really want to use the plugin since it is just what I wanted for the coupon
   management but I don’t know why it is causing the issue I mentioned. So your 
   help will be highly appreciated.
 * Regards.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Josh Kohlbach](https://wordpress.org/support/users/jkohlbach/)
 * (@jkohlbach)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15858137)
 * Hi [@dorjitshering](https://wordpress.org/support/users/dorjitshering/) thanks
   for the report!
 * We’re trying to track down this issue but it appears to be related to a theme
   or plugin. I’d love to hear which theme you’re using if possible so we can cross
   check.
 * Also, would you be able to write in to our premium support team so we can troubleshoot
   this more closely?
 * [https://advancedcouponsplugin.com/support/](https://advancedcouponsplugin.com/support/)
 *  Thread Starter [dorjitshering](https://wordpress.org/support/users/dorjitshering/)
 * (@dorjitshering)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15858741)
 * Thank you for the quick response. I am using purchased Kapee theme by the way.
   I tried to write to the support team, but it seems to require a license key which
   obviously I don’t have since I am using the free version of the plugin from here.
   
   Let me know if you need any info or details from me to troubleshoot the issue.
 *  Plugin Author [Josh Kohlbach](https://wordpress.org/support/users/jkohlbach/)
 * (@jkohlbach)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15858863)
 * Hi [@dorjitshering](https://wordpress.org/support/users/dorjitshering/) thanks
   for replying 🙂
 * Can you try submit here: [https://advancedcouponsplugin.com/contact-us/](https://advancedcouponsplugin.com/contact-us/)
 *  Thread Starter [dorjitshering](https://wordpress.org/support/users/dorjitshering/)
 * (@dorjitshering)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15858926)
 * Just to let you know, I have submitted the query/issue via contact form.
 *  Thread Starter [dorjitshering](https://wordpress.org/support/users/dorjitshering/)
 * (@dorjitshering)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15877847)
 * Hi again,
 * I have been waiting for a response since the last time I submitted the issue 
   via the link you have attached above. No response yet. The issue is still there.
 * Regards,
 *  Plugin Author [Josh Kohlbach](https://wordpress.org/support/users/jkohlbach/)
 * (@jkohlbach)
 * [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15906090)
 * Hi [@dorjitshering](https://wordpress.org/support/users/dorjitshering/) Fauzan
   from our team replied back on the 26th asking for credentials. I can see on my
   end the message was seen but we were waiting for a reply.
 * Could you reply back to him? I’ll send the response again just to be sure, please
   check your spam folder if you don’t see it.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin causes page load issues.’ is closed to new replies.

 * ![](https://ps.w.org/advanced-coupons-for-woocommerce-free/assets/icon-256x256.
   png?rev=2760901)
 * [Advanced Coupons for WooCommerce Coupons & Store Credit](https://wordpress.org/plugins/advanced-coupons-for-woocommerce-free/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/advanced-coupons-for-woocommerce-free/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/advanced-coupons-for-woocommerce-free/)
 * [Active Topics](https://wordpress.org/support/plugin/advanced-coupons-for-woocommerce-free/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/advanced-coupons-for-woocommerce-free/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/advanced-coupons-for-woocommerce-free/reviews/)

## Tags

 * [wordpress plugins](https://wordpress.org/support/topic-tag/wordpress-plugins/)

 * 6 replies
 * 2 participants
 * Last reply from: [Josh Kohlbach](https://wordpress.org/support/users/jkohlbach/)
 * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/plugin-causes-page-load-issues/#post-15906090)
 * Status: resolved