Title: Plugin Causes WSOD
Last modified: August 31, 2016

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# Plugin Causes WSOD

 *  Resolved [wt9bind](https://wordpress.org/support/users/wt9bind/)
 * (@wt9bind)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/plugin-causes-wsod-1/)
 * Hi,
 * We run WordPress for our Intranet (Therefore it is not public)
    Config: •Apache/
   2.4.7 (Ubuntu) •Database client version: libmysql – 5.5.44 •PHP extension: mysqli
   Documentation •Server: Localhost via UNIX socket •Server type: MySQL •Server 
   version: 5.5.44-0ubuntu0.14.04.1 – (Ubuntu) •Protocol version: 10 • Server charset:
   UTF-8 Unicode (utf8)
 * Running WordPress 4.4.1
 * We are running a theme called Flatonpro and it uses a plugin called Redux Framework.
   I have spoken extensively to support and they’re at a loss / say that its not
   their problem which I am starting to believe as I think there is a configuration
   issue with the Web server.
 * When I activate Redux, I get a WSOD.
    So I updated wordpress Updated Flatonpro
   Completely deleted Redux and re-installed it. Increased PHP Memory Limit Saw 
   that Mcrypt was missing from PHP config so installed it and restarted services
   Then checked the PHP Error.LOG and found this:
 *     ```
       [Tue Jan 12 10:32:02.125801 2016] [:error] [pid 8525] [client 172.20.153.27:64114] PHP Fatal error:  Call to undefined function wp_generate_password() in /var/www/html/wp-admin/includes/file.php on line 169, referer: http://somnet/wp-admin/plugins.php
       [Tue Jan 12 10:32:08.818755 2016] [:error] [pid 8550] [client 172.20.153.27:64135] PHP Fatal error:  Call to undefined function wp_generate_password() in /var/www/html/wp-admin/includes/file.php on line 169
       [Tue Jan 12 10:32:09.469924 2016] [:error] [pid 8549] [client 172.20.153.27:64138] PHP Fatal error:  Call to undefined function wp_generate_password() in /var/www/html/wp-admin/includes/file.php on line 169
       ```
   
 * So I thought that may be a permission issue so broke the golden rule and CHMOD-
   R 777 /var/www in desperation. (Sort of not bothered as its a private intranet).
 * Still get WSOD.
 * I downloaded a fresh copy of wordpress and copied file.php back to the server.
   This also did nothing.
 * Does anybody have any other suggestions? I am almost at the point of completely
   rebuilding the server and starting again.
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Chris](https://wordpress.org/support/users/charlwood/)
 * (@charlwood)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/plugin-causes-wsod-1/#post-6932486)
 * Copy all WP4.4.1 files and folders to your server except wp-content folder and
   wp-config.php. If still issue then delete active theme folder. This should default
   your theme to 2016 theme assuming loaded.
 *  Thread Starter [wt9bind](https://wordpress.org/support/users/wt9bind/)
 * (@wt9bind)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/plugin-causes-wsod-1/#post-6932627)
 * Hi, Tried that, no good.
 * I ended up getting a wordpress genius in who commented out line 169 of file.php
   /*
   $temp_filename .= ‘-‘ . wp_generate_password( 6, false );*/ And everything started
   working again.
 * I know this may be a massive security issue but as its an intranet I am not too
   worried.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Causes WSOD’ is closed to new replies.

## Tags

 * [errorlog](https://wordpress.org/support/topic-tag/errorlog/)
 * [php error log](https://wordpress.org/support/topic-tag/php-error-log/)
 * [plugin failure.](https://wordpress.org/support/topic-tag/plugin-failure/)
 * [redux](https://wordpress.org/support/topic-tag/redux/)
 * [white screen of death](https://wordpress.org/support/topic-tag/white-screen-of-death/)
 * [WSOD](https://wordpress.org/support/topic-tag/wsod/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 2 replies
 * 2 participants
 * Last reply from: [wt9bind](https://wordpress.org/support/users/wt9bind/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/plugin-causes-wsod-1/#post-6932627)
 * Status: resolved

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