Title: Plugin causing fatal error on wordpress
Last modified: January 2, 2024

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# Plugin causing fatal error on wordpress

 *  Resolved [vpedrozo](https://wordpress.org/support/users/vpedrozo/)
 * (@vpedrozo)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-fatal-error-on-wordpress-2/)
 * Hi! I’m getting a fatal error on my wordpress site cause by Hustle. I’ve used
   the plugin for a few months now without any issue, but it started giving ths 
   error below last Friday. I deactivated the plugin for now to avoid more issues.
   Any suggestions on how to fix it? Thanks!
 * “Howdy!
 * WordPress has a built-in feature that detects when a plugin or theme causes a
   fatal error on your site, and notifies you with this automated email.
 * In this case, WordPress caught an error with one of your plugins, Hustle.
 * First, visit your website ([https://uncorkmexico.com/](https://uncorkmexico.com/))
   and check for any visible issues. Next, visit the page where the error was caught(
   [https://uncorkmexico.com/wp-admin/admin.php?page=hustle_popup_listing](https://uncorkmexico.com/wp-admin/admin.php?page=hustle_popup_listing))
   and check for any visible issues.”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-causing-fatal-error-on-wordpress-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Saurabh – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support7/)
 * (@wpmudev-support7)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-fatal-error-on-wordpress-2/#post-17315439)
 * Hello [@vpedrozo](https://wordpress.org/support/users/vpedrozo/)
 * I am sorry to hear about the issue you’ve experienced.
 * By the link you’ve shared, it seems that the error was caught on the Hustle >
   Popups page. However, can you please share some more information related to the
   below points –
 * – Can you please share some insights if you noticed the issue after installing
   or updating any plugin or theme on the website?
    – Can you please confirm if 
   you noticed the issue only on the Popups page and if the rest of the WP admin
   and website were working fine?
 * Further, to troubleshoot more about the issue, can you enable debugging in WordPress,
   replicate the error, and share the exact error logged on the debug.log file?
 * To enable debugging on your website, you will need to add the below defines to
   the **wp-config.php** file located inside the root directory of your installation
   files (the root directory is the one which would have wp-admin, wp-content folders).
 *     ```
       // Enable WP_DEBUG mode
       define( 'WP_DEBUG', true );
   
       // Enable Debug logging to the /wp-content/debug.log file
       define( 'WP_DEBUG_LOG', true );
   
       // Disable display of errors and warnings
       define( 'WP_DEBUG_DISPLAY', false );
       @ini_set( 'display_errors', 0 );
       ```
   
 * Once you add these defines to the wp-config.php file, you can replicate the error
   and share the log which will be created inside the debug.log file located in 
   the path **/wp-content/debug.log**
 * You can refer to the guide here: [https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging](https://wordpress.org/documentation/article/debugging-in-wordpress/#example-wp-config-php-for-debugging)
 * This would help us to check the error and stack trace based on which we can further
   troubleshoot the issue.
 * **Note:** please make a backup of the full site before adding the defines just
   in case so that you have a safe restore point.
 * Awaiting your response.
 * Kind Regards,
    Saurabh
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-fatal-error-on-wordpress-2/#post-17328859)
 * Hi [@vpedrozo](https://wordpress.org/support/users/vpedrozo/)
 * We didn’t hear back from you for quite a while so I’m marking this topic as resolved
   for now.
 * Please note though: it doesn’t mean closing it for new replies so if you still
   need assistance with the issue, feel free to follow-up and we’ll get back to 
   you.
 * Kind regards,
    Adam
 *  Plugin Support [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * (@wpmudev-support8)
 * [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-fatal-error-on-wordpress-2/#post-17328871)
 * Update: I didn’t mark as resolved with above response by mistake. Doing it now
   but if you still need help – don’t hesitate to let us know and we’ll be ready
   to assist.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin causing fatal error on wordpress’ is closed to new replies.

 * ![](https://ps.w.org/wordpress-popup/assets/icon-256x256.gif?rev=3446944)
 * [Hustle - Email Marketing, Lead Generation, Optins, Popups](https://wordpress.org/plugins/wordpress-popup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wordpress-popup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wordpress-popup/)
 * [Active Topics](https://wordpress.org/support/plugin/wordpress-popup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wordpress-popup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wordpress-popup/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Laura – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support8/)
 * Last activity: [2 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-fatal-error-on-wordpress-2/#post-17328871)
 * Status: resolved