Title: Plugin causing issues
Last modified: May 17, 2024

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# Plugin causing issues

 *  Resolved [skahler](https://wordpress.org/support/users/skahler/)
 * (@skahler)
 * [2 years ago](https://wordpress.org/support/topic/plugin-causing-issues/)
 * I am having problems with the activated plugin causing problems with the hamburger
   menu not loading on mobile devices and contact forms through short codes (Ninja
   Forms) not showing up. Everything works fine when I deactivate the plugin. Will
   CookieYes still work with the plugin disabled?! It looks like there may be a 
   way to use CookieYes without the plugin? Thanks in advance for your help.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-causing-issues%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [CookieYes Team](https://wordpress.org/support/users/cookieyesteam/)
 * (@cookieyesteam)
 * [2 years ago](https://wordpress.org/support/topic/plugin-causing-issues/#post-17766572)
 * Hi [@skahler](https://wordpress.org/support/users/skahler/),
 * Greetings from CookieYes!
 * Please exclude the CookieYes script from the JS optimisation on your site. You
   may refer to this [documentation](https://www.cookieyes.com/documentation/exclude-cookieyes-script-from-sg-optimizer-plugin/)
   to know more.
 * If you don’t want to use the plugin, you can disconnect and deactivate it and
   then add the CookieYes script manually to your site. However, the functionality
   will remain the same for both cases.
 * If you still face the issue after exclusion, please share with us a screen recording
   of the issue and the list of devices on which the issue persists.
 * You may share these details privately via [this link](https://www.cookieyes.com/support/).
 *  Plugin Support [CookieYes Team](https://wordpress.org/support/users/cookieyesteam/)
 * (@cookieyesteam)
 * [2 years ago](https://wordpress.org/support/topic/plugin-causing-issues/#post-17784962)
 * Hi [@skahler](https://wordpress.org/support/users/skahler/),
 * This thread has been inactive for a bit, so we are going to mark it as resolved
   now. Please feel free to open a new thread or follow-up if you have any further
   questions or still need help.
 *  Thread Starter [skahler](https://wordpress.org/support/users/skahler/)
 * (@skahler)
 * [2 years ago](https://wordpress.org/support/topic/plugin-causing-issues/#post-17807779)
 * Excluding the CookieYes Script from SG Optimizer Plugin with the suggested snippet
   did seem to do the trick, though I had to get to the file in a different way 
   than outlined in the directions at the link above. There wasn’t a Theme File 
   Editor available to me in the WordPress dashboard, so I had to find the correct
   file through the File Manager in the SG Site Tools. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin causing issues’ is closed to new replies.

 * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243)
 * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cookie-law-info/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cookie-law-info/)
 * [Active Topics](https://wordpress.org/support/plugin/cookie-law-info/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cookie-law-info/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cookie-law-info/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [skahler](https://wordpress.org/support/users/skahler/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/plugin-causing-issues/#post-17807779)
 * Status: resolved