Title: plugin causing scroll freeze
Last modified: April 23, 2023
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# plugin causing scroll freeze
* Resolved [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/)
* Hello! Heads up that we were experiencing a frozen scroll on product pages that
was resulting from this plugin.
* From the developer tools when checking the affected page, the following
error
showed up when the Simple Banner is active:
* Scroll util from “/dev/js/frontend/utils/scroll”`is hard deprecated since
3.1.0 - Use`elementorModules.utils.Scroll` instead
* Problem was solved by deactivating the plugin temporarily, please let me know
when the issue is fixed and I can reactivate 🙂
Viewing 11 replies - 1 through 11 (of 11 total)
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680089)
* Hi [@emyvyn](https://wordpress.org/support/users/emyvyn/)
* That error isn’t from this plugin, it’s from Elementor, [https://developers.elementor.com/v3-5-planned-deprecations/](https://developers.elementor.com/v3-5-planned-deprecations/),
which is a theme editor.
* I’m not sure why deactivating Simple Banner would have any affect on the scroll
behavior of your page, but I can try to take a look if you provide the URL.
* Thread Starter [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680121)
* Just passing on what the hosting service tech said- not an expert myself 🙂
* The issue was occurring here and various other products: [https://www.jayakratom.com/shop/west-borneo-white/](https://www.jayakratom.com/shop/west-borneo-white/)
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680128)
* In order to debug the issue, I’m going to need you to reactivate the plugin.
You can set the banner to hidden with the top setting which will prevent anything
from showing up and stop the few functions that run for the plugin.
* Thread Starter [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680130)
* I’ve reactivated, let me know if there’s anything else I need to do
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680133)
* Could you describe what you mean by frozen scroll and provide some steps to reproduce
the behavior?
* Thread Starter [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680139)
* Every time I access the page on a desktop (multiple devices tried) the page will
not allow me to scroll down at all
* Thread Starter [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680146)
* It sometimes works initially then stops working after clicking around on a few
different product on the shop
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680147)
* great, thanks. I’ll let you know if I can find anything.
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16680269)
* Hi [@emyvyn](https://wordpress.org/support/users/emyvyn/)
* So i found the reason it’s not scrolling. Theres a script that loads:
And that is putting the following class and CSS on your body element:.
dialog-prevent-scroll { overflow: hidden; overflow-x: hidden; overflow-y: hidden;
max-height: 100vh;}
* The overflow-y value is what’s causing the scroll on these pages to not work.
I’m not an expert on Elementor so I can’t quite give you a fix, but they may
be able to help you in their support forums. I would maybe first check to see
if there is anything specific you’re doing in your Elementor settings for the**
WEST BORNEO WHITE** product that you aren’t doing for **WEST BORNEO GREEN CAPSULES(
120 COUNT)** where scroll is working and that class hasn’t been added.
I also
verified that Simple Banner was not causing the issues by blocking Simple Banner
files from loading in my browser. The good news here is that Simple Banner is
not the cause of your issues and you can feel free to re-enable whenever you
like. Good luck!
- This reply was modified 3 years, 1 month ago by [rpetersen29](https://wordpress.org/support/users/rpetersen29/).
* Thread Starter [emyvyn](https://wordpress.org/support/users/emyvyn/)
* (@emyvyn)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16683218)
* Thanks for your guidance and patience!
* I found that the source of the issue was the mobile menu- it was popping up invisibly
and preventing scroll
* Plugin Author [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* (@rpetersen29)
* [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16683354)
* Glad you found it!
Viewing 11 replies - 1 through 11 (of 11 total)
The topic ‘plugin causing scroll freeze’ is closed to new replies.
* 
* [Simple Banner - Easily add multiple Banners/Bars/Notifications/Announcements to the top or bottom of your website](https://wordpress.org/plugins/simple-banner/)
* [Frequently Asked Questions](https://wordpress.org/plugins/simple-banner/#faq)
* [Support Threads](https://wordpress.org/support/plugin/simple-banner/)
* [Active Topics](https://wordpress.org/support/plugin/simple-banner/active/)
* [Unresolved Topics](https://wordpress.org/support/plugin/simple-banner/unresolved/)
* [Reviews](https://wordpress.org/support/plugin/simple-banner/reviews/)
* 11 replies
* 2 participants
* Last reply from: [rpetersen29](https://wordpress.org/support/users/rpetersen29/)
* Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-causing-scroll-freeze/#post-16683354)
* Status: resolved