Title: Plugin causing site crash
Last modified: December 13, 2020

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# Plugin causing site crash

 *  Resolved [garethkaha](https://wordpress.org/support/users/garethkaha/)
 * (@garethkaha)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-site-crash-2/)
 * Hi, since the last update the plugin has caused my site to crash. I’ve managed
   to deactivate it via cPanel, but every time I switch it back on the site suffers
   a critical error.
 * Anyone else suffering this issue? It’s almost certainly a conflict, but I don’t
   know where to start looking on this.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-causing-site-crash-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Long Watch Studio – Code Faeries](https://wordpress.org/support/users/lwsdevelopers/)
 * (@lwsdevelopers)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-site-crash-2/#post-13783575)
 * Hello,
 * If your site crashes for some reason, WordPress usually sends you an email with
   the error logged.
 * Otherwise, you need to enable the error logs on your website.
 * You can do that by adding the following lines to the wp-config.php file at the
   root of your website :
 *     ```
       define('WP_DEBUG', true);
       define('WP_DEBUG_LOG', true);
       ```
   
 * When this is done, try to enable the plugin again and disable it immediately.
   
   You will have a debug.log file inside your wp-content folder.
 * Send the content of this file to [support@longwatchstudio.com](https://wordpress.org/support/topic/plugin-causing-site-crash-2/support@longwatchstudio.com?output_format=md)
   and we’ll look into it right away.
 *  Plugin Author [Long Watch Studio – Code Faeries](https://wordpress.org/support/users/lwsdevelopers/)
 * (@lwsdevelopers)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-site-crash-2/#post-13786849)
 * The plugin conflict was solved with the last update.
 *  Thread Starter [garethkaha](https://wordpress.org/support/users/garethkaha/)
 * (@garethkaha)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-site-crash-2/#post-13787123)
 * Wonderful customer service. Within hours of raising the issue, the team had looked
   at he problem, recognised the cause and created an update which fixed the problem.
 * I wish every plugin author were this responsive and courteous in dealing with
   glitches, which are inevitable when you’re coding for a development environment
   as diverse as WordPress. Great work!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin causing site crash’ is closed to new replies.

 * ![](https://ps.w.org/woorewards/assets/icon-256x256.png?rev=2861342)
 * [MyRewards](https://wordpress.org/plugins/woorewards/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woorewards/#faq)
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 * [Active Topics](https://wordpress.org/support/plugin/woorewards/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woorewards/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woorewards/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [garethkaha](https://wordpress.org/support/users/garethkaha/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-causing-site-crash-2/#post-13787123)
 * Status: resolved