Title: Plugin causing site performance issues after WordPress 6.4 Update
Last modified: November 9, 2023

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# Plugin causing site performance issues after WordPress 6.4 Update

 *  Resolved [Gary Allman](https://wordpress.org/support/users/gsallman/)
 * (@gsallman)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/)
 * After updating our site to WP 6.4 the following message was displayed:
 * > Your customers cannot use Stripe on checkout, because we couldn’t connect to
   > your account. Please go to your settings and, [set your Stripe account keys](https://learn.thebluebottletree.com/wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe&panel=settings).
 * **And** **at the same time**
 * The backend of our site became very slow, almost to the point of being unresponsive.
   We disabled **All** plugins and restarted them one by one. When we restarted 
   the _WooCommerce Stripe Payment Gateway_ plugin the system again became slow 
   and unresponsive.
 * We have temporarily deactivated the plugin as the system is virtually unusable
   with it running.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [Gary Allman](https://wordpress.org/support/users/gsallman/)
 * (@gsallman)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/#post-17182864)
 * **Additional Notes: **We have checked the account keys and they are present and
   correct.
 * Attempting to resave the keys fails produced an “Error Saving Account Keys” message.
   
   Testing the connection from the account key modal worked with no issues.
    -  This reply was modified 2 years, 6 months ago by [Gary Allman](https://wordpress.org/support/users/gsallman/).
 *  [Beauty of Code (woo-hc)](https://wordpress.org/support/users/beautyofcode/)
 * (@beautyofcode)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/#post-17183683)
 * Hey [@gsallman](https://wordpress.org/support/users/gsallman/) ,
 * Thanks for reaching out!
 * I understand that you are seeing the above error with regard to Stripe however,
   it isn’t immediately clear where you are seeing this, or what actions trigger
   the error.
 * Can you please confirm what actions lead to this error and kindly share a screenshot
   of the error exactly as you are seeing it on your end? If you do not already 
   have a screenshot tool installed, [Snipboard.io](https://snipboard.io/) can be
   used for easily sharing screenshots.
 * Additionally, please can you share the following:
    - **Stripe logs:** go to **WooCommerce → Settings → Logs** and click the dropdown
      to select the latest Stripe logs.
    - **System Status Report:** navigate to **WooCommerce** → **Status**. Select`
      Get system report` and then `Download for Support`. This will download a TXT
      file that has the contents of the SSR which you can then share with us here.
 *  Thread Starter [Gary Allman](https://wordpress.org/support/users/gsallman/)
 * (@gsallman)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/page/2/#post-17184404)
 * [@beautyofcode](https://wordpress.org/support/users/beautyofcode/)
 * The message:
 * > Your customers cannot use Stripe on checkout, because we couldn’t connect to
   > your account. Please go to your settings and, [set your Stripe account keys](https://learn.thebluebottletree.com/wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe&panel=settings).
 * Appears at the top of the backend Admin screens, see below.
 * ![](https://i0.wp.com/learn.thebluebottletree.com/wp-content/uploads/2023/11/
   Stripe-Gateway-plugin-error-Screenshot-2023-11-08-071851.png?ssl=1)
 *  [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/)
 * (@xue28)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/page/2/#post-17184719)
 * Hi [@gsallman](https://wordpress.org/support/users/gsallman/)
 * Thanks for providing us the screenshot to the error message you are seeing on
   your end.
 * Kindly be informed that this was already reported as as a bug here: [https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2751](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2751)
 * I suggest you subscribe to the thread to stay updated on any progress. Our developers
   are actively working on finding a solution, and we hope to include it in the 
   next release.
 * Thanks!
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/#post-17185147)
 * If you are not the original person who posted this topic and you need support
   for your own issue then per the forum guidelines please start your own topic.
 * [https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too](https://wordpress.org/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too)
 * You can do so here.
 * [https://wordpress.org/support/plugin/woocommerce-gateway-stripe/](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * Many additional “I have this problem too” replies have been archived. Start your
   own topic and provide your own details there in your own topic.
 *  [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * (@rainfallnixfig)
 * [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/#post-17186046)
 * Hi there!
 * I appreciate you reporting this. As [mentioned earlier](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/page/2/#post-17184719),
   the issue looks to be under investigation, and [this GitHub discussion](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2751)
   has already made reference to it.
 * It’s likely being caused by a change in WordPress, which is being reverted. While
   waiting for this to be fixed, you can downgrade WordPress using [this plugin](https://wordpress.org/plugins/wp-downgrade/),
   or you can do a manual downgrade following [this tutorial](https://dominiquej.com/how-to-downgrade-wordpress-to-previous-version/).
 * Before you downgrade, I strongly advise you to make a full backup of your site
   in case things don’t go as planned.
 * For updates, subscribe to the [GitHub thread](https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2751)
   by clicking the Subscribe button in the right sidebar.
 * Best regards.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin causing site performance issues after WordPress 6.4 Update’ is
closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [performance issue](https://wordpress.org/support/topic-tag/performance-issue/)

 * 6 replies
 * 22 participants
 * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/)
 * Last activity: [2 years, 6 months ago](https://wordpress.org/support/topic/plugin-causing-site-performance-issues-after-wordpress-6-4-update/#post-17186046)
 * Status: resolved