Title: plugin conflict with…something? Last modified: August 30, 2016 --- # plugin conflict with…something? * Resolved [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/) * This is a great little plugin and does exactly what it says (very smooth, BTW) on every site I’ve used it on…except one. Just recently, on crystalcountess. com it caused a strange problem that does not replicate anywhere else – despite same WP version, same plugins, same theme, same navigation structures. * It was causing all pages under a parent and the contact form to appear blank! This only occurred if logged out (logged in it performs 100%). Home page & Blog“ page” fine, but click any other pageunder a parent or any post, blank page (FYI page navigation was fine, permalinks fine). As mentioned, this site uses the same theme and group of active plugins as several other sites I manage – and they all love your plugin. I’ve had to use something else to solve the problem, but wondered if ye might have any ideas. * [https://wordpress.org/plugins/smooth-scroll-up/](https://wordpress.org/plugins/smooth-scroll-up/) Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/plugin-conflict-withsomething/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-conflict-withsomething/page/2/?output_format=md) * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265842) * Thank you for contacting me. * Did you check your PHP error log for any entries? Could you please provide me with admin credentials to kouratoras[at]gmail[dot]com to help you check the issue further? * Regards. * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265844) * Nothing of note in error logs. Credentials on the way… * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265845) * I’ve received the account email but get a message: “ACCOUNT PENDING: Your account is currently not active. An administrator needs to activate your account before you can login.” * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265846) * Extra security ;] – approved now * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265847) * Belay that…I just noticed there was a recent update to your plugin – so I re- installed it – and it works! I’d still be interested in what caused the problem initially (if ye can find that now it works), but a fix is a fix! Cheers! * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265853) * Most probably, was a corrupted file when copying/uploading the plugin’s file. So the update just uploaded the correct files. * Glad to hear it works now. A review would be really appreciated! 🙂 * Cheers. * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265855) * I mark this as resolved. * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265865) * Konstantinos, mate…sorry to say, the problem returned in force – now if the plugin is activated, the whole site is blank (even if “don’t show on home page” is activated). * Just to be sure, I uninstalled it, made sure the files were all gone, reinstalled it – same problem! * The alternate plugin I’m using in the meantime works fine. I haven’t done anything with the site – other than perhaps some plugin updates – though nothing on this site as I recall other than Infinite WordPress (just a management tool for many sites – it doesn’t really “run” anything). As I mentioned before, this particular site uses the same plugins as a dozen others on the same server (and a few less than some). It’s an absolute mystery! * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265866) * Hi! Sorry to hear that. If you [set wp_debug to true](https://codex.wordpress.org/WP_DEBUG), can you see any error messages when enabling my plugin? * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265867) * I just tried setting debug active via the wp-config file – but that seems to break the site altogether. Is there some other way I might manage this? As this is a live site, I have to be careful what happens on the ‘outside’. * Don’t know if I mentioned, this anomaly ONLY shows when logged out – if logged in to the admin panel, your plugin functions as expected, so it requires a lot of login/log out to even see what is happening. The client notified me about this this morning as I wasn’t aware (I’m usually logged into the site when I see it). * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265868) * Can you send me admin credentials to the email i provided in a previous reply? Thank you and sorry for the inconvenience. * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265869) * Done and done…cheers. * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265870) * I think i found the cause. Could you check that it’s working now? * Thread Starter [captainswallow](https://wordpress.org/support/users/captainswallow/) * (@captainswallow) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265871) * Working again! So, what what the cause and how did ye fix it? * Plugin Author [Konstantinos Kouratoras](https://wordpress.org/support/users/kouratoras/) * (@kouratoras) * [10 years, 11 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/#post-6265872) * It was an HTML tag that existed in comments. It’s strange but it seems it made some kind of conflict. I will release an new version soon, which you can safely update to. Thank you. Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/plugin-conflict-withsomething/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-conflict-withsomething/page/2/?output_format=md) The topic ‘plugin conflict with…something?’ is closed to new replies. * ![](https://ps.w.org/smooth-scroll-up/assets/icon-256x256.png?rev=974000) * [Smooth Scroll Up](https://wordpress.org/plugins/smooth-scroll-up/) * [Frequently Asked Questions](https://wordpress.org/plugins/smooth-scroll-up/#faq) * [Support Threads](https://wordpress.org/support/plugin/smooth-scroll-up/) * [Active Topics](https://wordpress.org/support/plugin/smooth-scroll-up/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/smooth-scroll-up/unresolved/) * [Reviews](https://wordpress.org/support/plugin/smooth-scroll-up/reviews/) * 25 replies * 2 participants * Last reply from: [captainswallow](https://wordpress.org/support/users/captainswallow/) * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/plugin-conflict-withsomething/page/2/#post-6265900) * Status: resolved