Title: Plugin connection error
Last modified: September 30, 2024

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# Plugin connection error

 *  Resolved [guiwebmais](https://wordpress.org/support/users/guiwebmais/)
 * (@guiwebmais)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-connection-error-3/)
 * Here’s the translation to English:
 * When trying to connect my account (Pro version) through the plugin, I receive
   an error message:
 * _“Something went wrong while attempting to connect Reported error: [http\_request\
   _failed] stream\_socket\_client(): SSL operation failed with code 1. OpenSSL 
   Error messages: error:14094410:SSL routines:ssl3\_read\_bytes:sslv3 alert handshake
   failure stream\_socket\_client(): Failed to enable crypto stream\_socket\_client():
   unable to connect to ssl://app.optinmonster.com:443 (Unknown error) (status: 
   500)”_
 * Does anyone know what might be happening and if there is a solution?
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [PC](https://wordpress.org/support/users/pranayachaudhary/)
 * (@pranayachaudhary)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/plugin-connection-error-3/#post-18046254)
 * Hi [@guiwebmais](https://wordpress.org/support/users/guiwebmais/)
 * Thanks for reaching out. How are you today?
 * It seems like a firewall or some other plugin is blocking the connection to OptinMonster.
 * Can you please disable any security plugins on your website and try again? Once
   you have connected, you can enable the plugins once again.
 * Looking forward to hearing how it goes.
 *  Plugin Support [Erica Franz](https://wordpress.org/support/users/ericakfranz/)
 * (@ericakfranz)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/plugin-connection-error-3/#post-18103530)
 * Hi [@guiwebmais](https://wordpress.org/support/users/guiwebmais/),
 * Just following up on this, were you able to check for a plugin conflict that 
   may have triggered that error?
 * Thanks!
 *  Plugin Author [Angie Meeker](https://wordpress.org/support/users/ameeker/)
 * (@ameeker)
 * [1 year, 7 months ago](https://wordpress.org/support/topic/plugin-connection-error-3/#post-18105694)
 * It sounds like you’re good to go now. If you should find that the issue reoccurs
   or you still need help, please don’t hesitate to ask.
   Angie

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin connection error’ is closed to new replies.

 * ![](https://ps.w.org/optinmonster/assets/icon-256x256.png?rev=1145864)
 * [Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation](https://wordpress.org/plugins/optinmonster/)
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 * 3 replies
 * 4 participants
 * Last reply from: [Angie Meeker](https://wordpress.org/support/users/ameeker/)
 * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/plugin-connection-error-3/#post-18105694)
 * Status: resolved