Plugin Constantly Disconnects

  • marketmuscles

    (@marketmuscles)


    4 years, 4 months ago

    I spent over $700 on the Enterprise Premium plan and installed this plugin on around 400 of my client’s websites. I went through the painful process (6+ hours of time) of connecting each site to the Google Analytics account, and a few days later they were all displaying this error:

    ExactMetrics encountered an error loading your report data
    There is an issue with your Google Account authentication. Please use the button below to fix it by re-authenticating.

    I emailed the support team, and after a few days they responded saying that it was an issue on Google’s side and recommended that I reconnected all of the websites.

    I waited a couple weeks and then went through and reconnected all of the websites again. Within 20 minutes, they’re all disconnected again.

    Their support team is not responding to me, so I have no clue how to proceed.

    UPDATE:

    Review has been updated. I heard back from the team and they’re working on a solution due to Google’s limitations!

    • This topic was modified 4 years, 4 months ago by marketmuscles.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Michelle D.

    (@devmich)

    4 years, 4 months ago

    Hi @marketmuscles,

    Thank you for sharing your feedback with us. I’m really sorry about the frustration and for the delays here.

    As discussed in the support ticket, the situation you’re describing is the side effect of OAuth limitations. We’re really sorry we’re not able to resolve this pain point for you in the short term, but please know our developer team is working on a way to avoid hitting this limitation in the long term so that this kind of thing can be avoided in the future.

    We appreciate you for bringing this issue to our attention.

    Thread Starter marketmuscles

    (@marketmuscles)

    4 years, 4 months ago

    Thanks Michelle – I updated my review.

Viewing 2 replies - 1 through 2 (of 2 total)

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