Title: Plugin Constantly Disconnects
Last modified: January 19, 2022

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# Plugin Constantly Disconnects

 *  [marketmuscles](https://wordpress.org/support/users/marketmuscles/)
 * (@marketmuscles)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-constantly-disconnects/)
 * I spent over $700 on the Enterprise Premium plan and installed this plugin on
   around 400 of my client’s websites. I went through the painful process (6+ hours
   of time) of connecting each site to the Google Analytics account, and a few days
   later they were all displaying this error:
 * ExactMetrics encountered an error loading your report data
    There is an issue
   with your Google Account authentication. Please use the button below to fix it
   by re-authenticating.
 * I emailed the support team, and after a few days they responded saying that it
   was an issue on Google’s side and recommended that I reconnected all of the websites.
 * I waited a couple weeks and then went through and reconnected all of the websites
   again. Within 20 minutes, they’re all disconnected again.
 * Their support team is not responding to me, so I have no clue how to proceed.
 * UPDATE:
 * Review has been updated. I heard back from the team and they’re working on a 
   solution due to Google’s limitations!
    -  This topic was modified 4 years, 4 months ago by [marketmuscles](https://wordpress.org/support/users/marketmuscles/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Michelle D.](https://wordpress.org/support/users/devmich/)
 * (@devmich)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-constantly-disconnects/#post-15270186)
 * Hi [@marketmuscles](https://wordpress.org/support/users/marketmuscles/),
 * Thank you for sharing your feedback with us. I’m really sorry about the frustration
   and for the delays here.
 * As discussed in the support ticket, the situation you’re describing is the side
   effect of OAuth limitations. We’re really sorry we’re not able to resolve this
   pain point for you in the short term, but please know our developer team is working
   on a way to avoid hitting this limitation in the long term so that this kind 
   of thing can be avoided in the future.
 * We appreciate you for bringing this issue to our attention.
 *  Thread Starter [marketmuscles](https://wordpress.org/support/users/marketmuscles/)
 * (@marketmuscles)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-constantly-disconnects/#post-15270261)
 * Thanks Michelle – I updated my review.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Constantly Disconnects’ is closed to new replies.

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 * [ExactMetrics - Google Analytics Dashboard for WordPress (Website Stats Plugin)](https://wordpress.org/plugins/google-analytics-dashboard-for-wp/)
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 * 2 replies
 * 2 participants
 * Last reply from: [marketmuscles](https://wordpress.org/support/users/marketmuscles/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-constantly-disconnects/#post-15270261)