Title: Plugin could not save settings
Last modified: July 19, 2023

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# Plugin could not save settings

 *  Resolved [marbe](https://wordpress.org/support/users/marbe/)
 * (@marbe)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/)
 * ![](https://ctrl.vi/i/Bx1JmbxIJ)
 * I get this error when I try to save plugins settings. What is happening? 🙁

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [marbe](https://wordpress.org/support/users/marbe/)
 * (@marbe)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16906260)
 * ![Screenshot](https://i0.wp.com/i2.paste.pics/734d140a54387f552b59b2289199eece.
   png?resize=641%2C410&ssl=1)
 *  Thread Starter [marbe](https://wordpress.org/support/users/marbe/)
 * (@marbe)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16906331)
 * ![Screenshot](https://i0.wp.com/i2.paste.pics/OTN1N.png?resize=900%2C615&ssl=
   1)
 * It only let me save succesfully when I delete the default language.
 *  Plugin Author [pressidium](https://wordpress.org/support/users/pressidium/)
 * (@pressidium)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16922386)
 * Hey, [@marbe](https://wordpress.org/support/users/marbe/)!
 * **Short answer:**
 * The issue is likely fixed in the latest version. Please update to version `1.1.1`
   and let us know if that resolves the issue 🙂
 * **Long answer:**
 * It’s likely that you’re running WordPress on a MySQL database with the `utf8`
   character set (an alias of `utf8mb3`), which stores up to three bytes per character,
   instead of `utf8mb4` which can store up to four bytes. We need that fourth byte
   to support storing emoji characters.
 * By default, the plugin contains the loudspeaker (📢) emoji (“Cookie usage 📢”,
   under Translations → English → Settings modal → Cookie usage heading). As a result,
   you were unable to save the settings until you deleted the preset language strings,
   effectively removing the emoji.
 * This was addressed in [issue #15](https://github.com/pressidium/pressidium-cookie-consent/issues/15),
   by converting any emoji characters into their equivalent HTML entities and storing
   them in the database instead. So, as of version `1.1.0`, the plugin supports 
   emoji characters even when running on a database using the `utf8`/`utf8mb3` charset.
 * If the problem persists after updating to the latest version, please navigate
   to Cookie Consent → Logs, click on “Copy to clipboard” and share your logs here
   as a reply. This will help us in further investigating the issue.
 *  Thread Starter [marbe](https://wordpress.org/support/users/marbe/)
 * (@marbe)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16923705)
 * Hey! Great work!! It works properly now 🙂
 * Thanks!!!
 *  Plugin Author [pressidium](https://wordpress.org/support/users/pressidium/)
 * (@pressidium)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16924197)
 * Thanks for following up! It’s good to know that everything is resolved.
 * If you come across any other issues, feel free to [create a new topic](https://wordpress.org/support/plugin/pressidium-cookie-consent/)
   or [open an issue on GitHub](https://github.com/pressidium/pressidium-cookie-consent/issues).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin could not save settings’ is closed to new replies.

 * ![](https://ps.w.org/pressidium-cookie-consent/assets/icon-256x256.png?rev=2928033)
 * [Pressidium Cookie Consent](https://wordpress.org/plugins/pressidium-cookie-consent/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pressidium-cookie-consent/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pressidium-cookie-consent/)
 * [Active Topics](https://wordpress.org/support/plugin/pressidium-cookie-consent/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pressidium-cookie-consent/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pressidium-cookie-consent/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [pressidium](https://wordpress.org/support/users/pressidium/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-could-not-save-settings/#post-16924197)
 * Status: resolved