Title: Plugin crashed my website
Last modified: August 29, 2025

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# Plugin crashed my website

 *  Resolved [totanhannakahalodge](https://wordpress.org/support/users/totanhannakahalodge/)
 * (@totanhannakahalodge)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-crashed-my-website-4/)
 * This morning my website was down. WordPress sent me the following email. I have
   renamed the plugin folder to display Ultimate FAQ. My website is back up, but
   the plugin is now disabled.
 * I need this plugin up and running. Please let me know when a fix is available.
 *     ```wp-block-code
       When seeking help with this issue, you may be asked for some of the following information:WordPress version 6.8.2Active theme: Astra (version 4.6.11)Current plugin: Ultimate FAQ Accordion Plugin (version 2.3.4)PHP version 8.0.30Error Details=============An error of type E_ERROR was caused in line 264 of the file /home1/tnloa757/public_html/wp-content/plugins/ultimate-faqs/lib/simple-admin-pages/classes/AdminPageSetting.class.php. Error message: Uncaught TypeError: Illegal offset type in isset or empty in /home1/tnloa757/public_html/wp-content/plugins/ultimate-faqs/lib/simple-admin-pages/classes/AdminPageSetting.class.php:264Stack trace:#0 /home1/tnloa757/public_html/wp-content/plugins/ultimate-faqs/lib/simple-admin-pages/classes/AdminPageSetting.class.php(150): sapAdminPageSetting_2_6_20->set_conditional_display()#1 /home1/tnloa757/public_html/wp-content/plugins/ultimate-faqs/lib/simple-admin-pages/classes/Library.class.php(345): sapAdminPageSetting_2_6_20->__construct(Array)#2 /home1/tnloa757/public_html/wp-content/plugins/ewd-premium-helper/includes/ufaq/Settings.class.php(131): sapLibrary_2_6_20->add_setting('ewd-ufaq-settin...', 'ewd-ufaq-premiu...', 'toggle', Array)#3 /home1/tnloa757/public_html/wp-includes/class-wp-hook.php(324): ewdufaqEWDPHSettings->ewd_ufaq_settings_premium_tab(Object(sapLibrary_2_6_20), Object(ewdufaqSettings))#4 /home1/tnloa757/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Object(sapLibrary_2_6_20), Array)#5 /home1/tnloa757/public_html/wp-content/plugins/ultimate-faqs/includes/Settings.class.php(641): apply_filters('ewd_ufaq_settin...', Object(sapLibrary_2_6_20), Object(ewdufaqSettings))#6 /home1/tnloa757/public_html/wp-includes/class-wp-hook.php(324): ewdufaqSettings->load_settings_panel('')#7 /home1/tnloa757/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)#8 /home1/tnloa757/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)#9 /home1/tnloa757/public_html/wp-settings.php(727): do_action('init')#10 /home1/tnloa757/public_html/wp-config.php(87): require_once('/home1/tnloa757...')#11 /home1/tnloa757/public_html/wp-load.php(50): require_once('/home1/tnloa757...')#12 /home1/tnloa757/public_html/wp-admin/admin.php(35): require_once('/home1/tnloa757...')#13 /home1/tnloa757/public_html/wp-admin/upload.php(10): require_once('/home1/tnloa757...')#14 {main}  thrown
       ```
   

Viewing 1 replies (of 1 total)

 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-crashed-my-website-4/#post-18619754)
 * Hi totanhannakaha,
 * Are you by any chance running the premium version of the plugin? There was an
   issue with the related add-on plugin (EWD Premium Helper) and not with Ultimate
   FAQ itself, caused if you updated that plugin before updating to the new Ultimate
   FAQ version (you need to update Ultimate FAQ first). If you are using the premium
   version, please write to us via email or our support center ([https://www.etoilewebdesign.com/support-center/](https://www.etoilewebdesign.com/support-center/))
   and we’ll be happy to discuss any issues specific to the premium version with
   you there, as discussion specific to the premium version is not allowed in these
   forums ([https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)).

Viewing 1 replies (of 1 total)

The topic ‘Plugin crashed my website’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-faqs/assets/icon-128x128.png?rev=1803957)
 * [Ultimate FAQ Accordion Plugin](https://wordpress.org/plugins/ultimate-faqs/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-faqs/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-faqs/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-faqs/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-faqs/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-faqs/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * Last activity: [9 months, 1 week ago](https://wordpress.org/support/topic/plugin-crashed-my-website-4/#post-18619754)
 * Status: resolved