Title: Plugin crashes my website
Last modified: August 24, 2019

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# Plugin crashes my website

 *  Anonymous User 17420624
 * (@anonymized-17420624)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-crashes-my-website/)
 * The plugin itself is great. But it crashes my website when their own website (
   10quality.com) is down. This happend more than 5 times in just a few weeks time.
   When their website is down, it stays like this for at least a couple of hours.
 * Their support is also very hard to reach and don’t seem very helpful.
 * I don’t ever write reviews, but I paid $40 dollars for a plugin that crashes 
   my website and where it seems like the owners won’t do anything to prevent this
   from happening over and over again.
 * Very disappointed.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Contributor [10Quality](https://wordpress.org/support/users/10quality/)
 * (@10quality)
 * [6 years, 9 months ago](https://wordpress.org/support/topic/plugin-crashes-my-website/#post-11903806)
 * We received buffer overflow attack, we have removed cross-server checks (DRMs)
   on the extension plugin to prevent customer sites to crush. Please review our
   blog, since we will be compensating our customers by extending their license.
 *  Plugin Contributor [10Quality](https://wordpress.org/support/users/10quality/)
 * (@10quality)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/plugin-crashes-my-website/#post-12228268)
 * We are sincerely sorry for the incident that happen on early September.
 * Since then, we have been monitoring our server, updating and refactoring our 
   code to make sure it does not happen again.
 * We would like to let you know that will feel confident that we have everything
   under control.
 * In compensation, your license key has been extended 6 extra months.
 * We have also released the coupon code APOLOGY2019 that will run until the end
   2019 if you are interested.
 * For more information, please read the following article:
    [https://www.10quality.com/2019/12/11/late-apology-from-early-september-incident/](https://www.10quality.com/2019/12/11/late-apology-from-early-september-incident/)
 * We hope to earn your trust back,
    Kind regards.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * 2 replies
 * 1 participant
 * Last reply from: [10Quality](https://wordpress.org/support/users/10quality/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/plugin-crashes-my-website/#post-12228268)