Title: [Plugin: Custom Contact Forms] problem with special characters
Last modified: August 19, 2016

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# [Plugin: Custom Contact Forms] problem with special characters

 *  [Ms_G](https://wordpress.org/support/users/ms_g/)
 * (@ms_g)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-custom-contact-forms-problem-with-special-characters/)
 * Hello:
 * I’m using this great plugin “Custom Contact Forms”, and I have a problem.
 * My page is in spanish, so I use special characters for the accents and punctuation
   marks. After I submit the form I get the email but all the special characters
   are displayed wrong.
 * For example an “a” with an accent displays like this:
    á = á
 * And the question mark displays like this:
    ¿= ¿
 * I tried to replace the accents with HTML characters like á and á but it doesn’t
   work.
 * If you can, can you please help me? I don’t know if this is a plugin issue or
   mail program issue.
 * THANKS!!!!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Taylor Lovett](https://wordpress.org/support/users/tlovett1/)
 * (@tlovett1)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-custom-contact-forms-problem-with-special-characters/#post-1828611)
 * Which version are you running? CCF recently switched all tables to UTF8. Does
   UTF8 provide all the characters you need?
 *  Thread Starter [Ms_G](https://wordpress.org/support/users/ms_g/)
 * (@ms_g)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-custom-contact-forms-problem-with-special-characters/#post-1828612)
 * Hi Taylor,
 * Thanks for replying, I figured out the problem 🙂
 * I’m using the latest version, and yes the tables are UTF-8 but not the email 
   that is sent.
 * This Plugin uses the default PHP mailer that comes with WordPress, so that’s 
   why I couldn’t find the character encoding within the plugin’s files.
 * I went to wp-includes/class.phpmailer.php on line 50 change
 * var $CharSet = ‘iso-8859-1’;
 * to
 * var $CharSet = ‘utf-8’;
 * After doing this the emails were be encoded utf-8.
 * Thanks!!!
 *  [Taylor Lovett](https://wordpress.org/support/users/tlovett1/)
 * (@tlovett1)
 * [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-custom-contact-forms-problem-with-special-characters/#post-1828613)
 * That same bug was fixed in version 4.0.8.1
 * Thanks for your help!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘[Plugin: Custom Contact Forms] problem with special characters’ is closed
to new replies.

## Tags

 * [special-characters](https://wordpress.org/support/topic-tag/special-characters/)

 * 3 replies
 * 2 participants
 * Last reply from: [Taylor Lovett](https://wordpress.org/support/users/tlovett1/)
 * Last activity: [15 years, 5 months ago](https://wordpress.org/support/topic/plugin-custom-contact-forms-problem-with-special-characters/#post-1828613)
 * Status: not resolved

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