Title: Plugin detects wrong PHP version causing error mail Last modified: September 11, 2023 --- # Plugin detects wrong PHP version causing error mail * Resolved [maaikesvw](https://wordpress.org/support/users/maaikesvw/) * (@maaikesvw) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/) * We have been receiving an error email (Your Site Has a Technical Issue) for some time now. * _Hello!_ * _WordPress has a built-in feature that recognizes when a plugin or theme causes a fatal error on your site and notifies you with this automated email._ * _In this case, WordPress has detected an issue with one of your plugins: Flexible Checkout Fields._ * _etc._ * The error details are at the end of the email: * _Error Details A error of type E\_USER\_ERROR occurred on line number 24 of the file wp-content/plugins/flexible-checkout-fields/vendor/composer/platform\_check. php. Error message: Composer detected issues in your platform: Your Composer dependencies require a PHP version “>= 7.2.0”. You are running 7.1.33. * The site has been running on PHP version 8.0.30 for a few months now, but we still receive the error mail. * How can we solve this? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-detects-wrong-php-version-causing-error-mail%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17047534) * Hello [@maaikesvw](https://wordpress.org/support/users/maaikesvw/) * Thank you for your patience. I discussed this problem with plugin developer, and we are not sure if the shop works with PHP version 8.0.33. This can be seen in the error details. * Could you create and post a link to your phpinfo(); output? If it confirms that your store is running on PHP 7.1.33 version, you will need to change it to recommend. * Kind regards, * Thread Starter [maaikesvw](https://wordpress.org/support/users/maaikesvw/) * (@maaikesvw) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17049024) * Hello [@rzepsen](https://wordpress.org/support/users/rzepsen/), * Thanks for your reply. Here is the link which shows the current PHP version:[https://studiohagelslag.nl/details.php](https://studiohagelslag.nl/details.php) * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17050615) * Hello [@maaikesvw](https://wordpress.org/support/users/maaikesvw/) * Thanks a lot. Maybe there is a different version of php for web and another for CLI. * Please log into the server via SSH and call the command: php -v The php-cli version will be displayed. phpinfo(); will show us the php version for the web. * These may be completely different versions. * Thread Starter [maaikesvw](https://wordpress.org/support/users/maaikesvw/) * (@maaikesvw) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17065271) * Hello [@rzepsen](https://wordpress.org/support/users/rzepsen/) * I don’t have SSH access on the shared hosting server. I have contacted the hosting provider, and they provided the following information: * _They mention that the CLI version is independent of the Composer version, but it is true that the Composer version is outdated. A task is already scheduled to update this on all Shared Hosting servers at once. * Could this be what the plugin is detecting? * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17068986) * Hello [@maaikesvw](https://wordpress.org/support/users/maaikesvw/) * We have just released the Flexible Checkout Fields 3.5.14 update containing the proper fixes for the error message you’ve reported. So please simply do the update. * If the WordPress updater hasn’t informed you about the newer versions available, please check for the updates manually by choosing the Dashboard tab > Updates > Check Again option. * According to the technical team, the message that came in the email did not affect the functioning of the plug-in itself. However, we decided to make modifications so that similar notifications would not come to the mailbox again. * Please let me know if you have any further questions or if there is something more I can help you with. * Kind regards, * Thread Starter [maaikesvw](https://wordpress.org/support/users/maaikesvw/) * (@maaikesvw) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17075811) * Hello [@rzepsen](https://wordpress.org/support/users/rzepsen/), * Thank you for your quick action. I really appreciate it. I have done the update. Have a nice day! * Kind regards, Maaike * Plugin Support [rzepsen](https://wordpress.org/support/users/rzepsen/) * (@rzepsen) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17077008) * Hello [@maaikesvw](https://wordpress.org/support/users/maaikesvw/) * Nice to hear it, 😉 I’m marking this threat as resolved. * If you have any questions, I will gladly help you. * Kind regards, Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Plugin detects wrong PHP version causing error mail’ is closed to new replies. * ![](https://ps.w.org/flexible-checkout-fields/assets/icon-256x256.gif?rev=2522628) * [Flexible Checkout Fields for WooCommerce - WooCommerce Checkout Manager](https://wordpress.org/plugins/flexible-checkout-fields/) * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-checkout-fields/#faq) * [Support Threads](https://wordpress.org/support/plugin/flexible-checkout-fields/) * [Active Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-checkout-fields/unresolved/) * [Reviews](https://wordpress.org/support/plugin/flexible-checkout-fields/reviews/) * 7 replies * 2 participants * Last reply from: [rzepsen](https://wordpress.org/support/users/rzepsen/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-detects-wrong-php-version-causing-error-mail/#post-17077008) * Status: resolved