Title: Plugin did not save users card.
Last modified: May 17, 2017

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# Plugin did not save users card.

 *  Resolved [jshuadvd](https://wordpress.org/support/users/jshuadvd/)
 * (@jshuadvd)
 * [9 years ago](https://wordpress.org/support/topic/plugin-did-not-save-users-card/)
 * Hello, I have an woocommerce subscription site and this plugin has generally 
   worked great, until Sunday when a users subscription was due for renewal and 
   payment failed. I checked the account and no card on file. I initially thought
   some-how, they were able to remove the default payment, but not the case as I
   have an edge case coded in for that. I then checked the Stripe logs and there
   is no card on file. Please let me know what code or response objects you need
   from me if any. Any help would be greatly appreciated. Thanks
 * Joshua

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Job a11n](https://wordpress.org/support/users/jobthomas/)
 * (@jobthomas)
 * Automattic Happiness Engineer
 * [9 years ago](https://wordpress.org/support/topic/plugin-did-not-save-users-card/#post-9179644)
 * [@jshuadvd](https://wordpress.org/support/users/jshuadvd/) – had you checked 
   the option to save cards in your account?
 * ![Stripe Settings](https://i0.wp.com/docs.woocommerce.com/wp-content/uploads/
   2012/09/stripe-applepay-woocommerce.png?ssl=1)
 *  [Praveen a11n](https://wordpress.org/support/users/spraveenitpro/)
 * (@spraveenitpro)
 * Automattic Happiness Engineer
 * [9 years ago](https://wordpress.org/support/topic/plugin-did-not-save-users-card/#post-9200516)
 * If the issue still persists then We’ll need to take a look in your site to lend
   a hand with this. You can open a ticket by going to http://www.WooCommerce.com,
   then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make
   sure to include a temporary Administrator username and password with your message,
   so that our team can take a look at your site.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin did not save users card.’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277)
 * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/)

## Tags

 * [payment failed](https://wordpress.org/support/topic-tag/payment-failed/)

 * 2 replies
 * 3 participants
 * Last reply from: [Praveen a11n](https://wordpress.org/support/users/spraveenitpro/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/plugin-did-not-save-users-card/#post-9200516)
 * Status: resolved