Title: Plugin Did Not Work + Poor Support
Last modified: September 16, 2022

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# Plugin Did Not Work + Poor Support

 *  [aumjosh](https://wordpress.org/support/users/aumjosh/)
 * (@aumjosh)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-did-not-work-poor-support/)
 * Update:
 * This review is for the PDF extension for Sliced Invoices.
 * The PDF extension was not formatting the output very well. I contacted support
   who said that they identified the conflict and that it was he Yoast plugin. I
   deactivated the Yoast plugin and this did not correct the problem.
 * 3 Days later they had not replied, so I contacted them again to see if they could
   help figure it out.
 * 5 days later, they get back to me and say they will look at it.
 * 9 days later I have to check in again to see if they are going to look at it,
   since I haven’t heard anything.
 * 11 days later they get back to me and say they haven’t gotten to it yet, but 
   hope to follow up soon.
 * 20 days later I still have not heard back so I send a note to ask if they can
   speed it up or give me a refund.
 * Refund issued that same day
 * I really wished we could have worked it out, because I believed the plugin was
   really great, just some formatting issues needed to be worked out.
    -  This topic was modified 3 years, 8 months ago by [aumjosh](https://wordpress.org/support/users/aumjosh/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [SlicedInvoices](https://wordpress.org/support/users/slicedinvoices/)
 * (@slicedinvoices)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-did-not-work-poor-support/#post-16014209)
 * Your review is dishonest since we did reply to your ticket within 24 hours of
   when you opened it, and had multiple exchanges of messages with you after that.
   You said you had made custom modifications to your template and it wasn’t coming
   out right — this is not our fault. We do not provide custom coding services, 
   and we are not responsible for changes you make to the code yourself. (All of
   this is stated on our Support Policies page.)
 * We do try to offer advice and guidance when we can, not because we have to, but
   just because we try to be nice… however in this case we weren’t able to have 
   a developer look at your code within the timeframe you expected, apparently. 
   You asked for refund, and we gave you the refund promptly.
 * Why would you leave a review on the free version of Sliced Invoices saying the“
   plugin did not work”, when your issue was only regarding the paid PDF extension,
   and specifically the template which you modified yourself? It seems to me everything
   was working correctly until you started making changes. You shouldn’t try to 
   deceive people into thinking there is some bigger problem which doesn’t exist.
 *  Thread Starter [aumjosh](https://wordpress.org/support/users/aumjosh/)
 * (@aumjosh)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-did-not-work-poor-support/#post-16014238)
 * I’m not deceiving people. Your support is poor. Of all of the plugin developers
   I’ve contacted, you guys are extremely poor with your responses. Just very very
   slow.
 * But when I want a refund or leave a review, your response is very quick.
    -  This reply was modified 3 years, 8 months ago by [aumjosh](https://wordpress.org/support/users/aumjosh/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Did Not Work + Poor Support’ is closed to new replies.

 * ![](https://ps.w.org/sliced-invoices/assets/icon.svg?rev=1314180)
 * [Sliced Invoices - WordPress Invoice Plugin](https://wordpress.org/plugins/sliced-invoices/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sliced-invoices/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sliced-invoices/)
 * [Active Topics](https://wordpress.org/support/plugin/sliced-invoices/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sliced-invoices/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sliced-invoices/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [aumjosh](https://wordpress.org/support/users/aumjosh/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-did-not-work-poor-support/#post-16014238)