Title: plugin disabled website
Last modified: August 31, 2016

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# plugin disabled website

 *  [teresa82](https://wordpress.org/support/users/teresa82/)
 * (@teresa82)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-disabled-website/)
 * Hello,
 * I just signed in to my wpadmin, and saw several plugins needed to be updated.
   
   I tried, and there was a maintenance error in the process. Clicked back and nothing.
   Half an hour later, I was not able to login or view the website.
 * this is the error message:
 * **Warning: require_once(/homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/
   jetpack/_inc/lib/tracks/client.php): failed to open stream: No such file or directory
   in /homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/jetpack/class.jetpack-
   tracks.php on line 6**
 * Fatal error: require_once(): Failed opening required ‘/homepages/44/d195588429/
   htdocs/HRB/hrb/wp-content/plugins/jetpack/_inc/lib/tracks/client.php’ (include_path
   =’.:/usr/lib/php5.5′) in /homepages/44/d195588429/htdocs/HRB/hrb/wp-content/plugins/
   jetpack/class.jetpack-tracks.php on line 6
 * Please advise,
    Thank you,
 * link: [helenberger.com](http://www.helenberger.com/hrb)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [tim.vodien](https://wordpress.org/support/users/timvodien/)
 * (@timvodien)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-disabled-website/#post-7274271)
 * The Jetpack plugin is causing this error. To access your website again you need
   to access your files via FTP client and rename the folder Jetpack to disable 
   it.
 * The file should be located under **_HRB/hrb/wp-content/plugins/jetpack_**
 * If you have access to the file system, you can edit the wp-config.php file and
   enable [debugging](http://codex.wordpress.org/Debugging_in_WordPress) to get 
   an insight of what is happening.
 * Can you name what plugins you have installed in your site?
 *  Thread Starter [teresa82](https://wordpress.org/support/users/teresa82/)
 * (@teresa82)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-disabled-website/#post-7274278)
 * Hello,
 * I renamed the file. And I can access both the website/ wp admin.
    What should
   I do about the remaining plugins to be updated?
 * Jetpack and WordPress database backup are the two which were not installed/updated.
 * There plugins are: Huge IT Lightbox, HelloDolly, Contact form builder, Contact
   form 7, Book trope, Askimet, add Metatags, Jetpack, Simple Visitors Counter, 
   WordPress database backup.
 * Thank you,
    Regards
 *  Thread Starter [teresa82](https://wordpress.org/support/users/teresa82/)
 * (@teresa82)
 * [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-disabled-website/#post-7274423)
 * Hi there.
 * [http://www.helenberger.com](http://www.helenberger.com)
 * I was loading images into media library, and then the portfolio link to “work
   on wood panel” was disabled.
    I have three update problems as of Wednesday because
   I tried to update my plugins and there was an error and had to change ftp folder.
 * Now it is up again, but didn’t know whether to update the last two plugins and
   the following:
    An automated WordPress update has failed to complete (plugins)
 *  Misconfiguration leads to mail delivery failure or other troubles. Validate 
   your contact forms now.​ Contact form 7
 *  update to wp. 4.5
 *  3 themes
 * Is there a bug, how do i fix it, etc… Also, do I update the listed? If so, which?
   
   Thank you, Regards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘plugin disabled website’ is closed to new replies.

## Tags

 * [plugin error](https://wordpress.org/support/topic-tag/plugin-error/)
 * [update error](https://wordpress.org/support/topic-tag/update-error/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [teresa82](https://wordpress.org/support/users/teresa82/)
 * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/plugin-disabled-website/#post-7274423)
 * Status: not resolved

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