Title: Plugin Disappeared
Last modified: February 9, 2017

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# Plugin Disappeared

 *  [veronica82](https://wordpress.org/support/users/veronica82/)
 * (@veronica82)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappeared-14/)
 * Hi guys,
 * I deactivated the plugin and it disappeared. Now I can’t reinstall it because
   it says it’s already there but I don’t see it in the deactivated plugins. Where
   should I look and what should I do?
 * thanks so much

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [intellywp](https://wordpress.org/support/users/intellywp/)
 * (@intellywp)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappeared-14/#post-8786395)
 * Hi Veronica,
 * thanks for choosing IntellyWP products.
 * Could you please send us more information about how could we reproduce this issue?
 * We need a screenshot, or more, with the list of all plugins.
 * You can also delete the plugin folder with a FTP client and install again the
   plugin.
 * Alternately, if you installed both versions (free and pro), please disable the
   free version and tell us what happens.
 * You can also open a ticket in our tech team helpdesk where we will be glad to
   help you, sending an email to [support@intellywp.com](https://wordpress.org/support/topic/plugin-disappeared-14/support@intellywp.com?output_format=md).
 * I hope you can understand that, without information, it is very difficult for
   us to figure out how to reproduce your issue and, eventually, help you to fix
   it.
 * Best regards
 * Alex
 *  Thread Starter [veronica82](https://wordpress.org/support/users/veronica82/)
 * (@veronica82)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappeared-14/#post-8786559)
 * Hi Alex,
 * Thanks for the reply!
 * I’m a bit frustrated since I can’t find it. These are the screenshots.
 * [http://tipsfromitaly.com/build/wp-content/uploads/inactive-plugins.png](http://tipsfromitaly.com/build/wp-content/uploads/inactive-plugins.png)
   
   [http://tipsfromitaly.com/build/wp-content/uploads/active-plugins.png](http://tipsfromitaly.com/build/wp-content/uploads/active-plugins.png)
   [http://tipsfromitaly.com/build/wp-content/uploads/Already-existing.png](http://tipsfromitaly.com/build/wp-content/uploads/Already-existing.png)
 * Can I ask you to send me the exact path to follow and how to find it if it’s 
   somewhere? Thank you!
 * Veronica
 *  Plugin Contributor [intellywp](https://wordpress.org/support/users/intellywp/)
 * (@intellywp)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappeared-14/#post-8786702)
 * Hi Veronica, thank you.
 * I also sent you a reply on our support forum anyway, to remove manually the plugin,
   you need to :
 * 1) Install, on your pc, a free Program like FileZilla or Cyberduck
    2) Login 
   to the site via your FTP Program. 3) Go to the WordPress Plugins Directory and
   find where the Plugin is installed, in that case /tipsfromitaly.com/wp-content/
   plugins/ 4) Delete the WordPress Plugin folder from your server, in that case
   you need to remove only the following folder /tracking-code-manager/
 * Please let me know if you need more help.
 * Best regards
 * Alex

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Disappeared’ is closed to new replies.

 * ![](https://ps.w.org/tracking-code-manager/assets/icon-256x256.jpg?rev=2749278)
 * [Tracking Code Manager](https://wordpress.org/plugins/tracking-code-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tracking-code-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tracking-code-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/tracking-code-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tracking-code-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tracking-code-manager/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [intellywp](https://wordpress.org/support/users/intellywp/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappeared-14/#post-8786702)
 * Status: not resolved