Plugin disappeared

  • Resolved victoria1t

    (@victoria1t)


    4 years, 10 months ago

    After I updated the Elements kit plugin it uninstalled on its own, taking with it all the work: Mega Menu, icons etc. And when I try to install it again thinking I accidentally uninstalled it, it says Installation failed: Destination folder already exists. Apparently, it is not my sticky fingers.

    Ps. I have limited knowledge about coding, please help?

Viewing 3 replies - 1 through 3 (of 3 total)
  • benjirahmed

    (@benjirahmed)

    4 years, 10 months ago

    Hi @victoria1t ,

    This is very unusual issue and we have never received this type complaint so far. After updating the plugin the plugin should work as expected and shouldn’t deactivate itself.

    But for now to solve the issue, you can follow this article to deactivate ElementsKit from your plugin dashboard.

    Then install ElementsKit again from your plugin dashboard and hopefully your problem will be solved. Don’t worry about your data and settings. It will be remain saved on your database.

    Regards,
    Benjir

    Thread Starter victoria1t

    (@victoria1t)

    4 years, 10 months ago

    Thank you very much for your prompt reply and instructions, the problem is now fixed.
    It was not ElementsKit but my new cache/minify plugin that scrambled all my CSS. After contacting my hosting and getting ElementsKit and the other plugin deleted, it is back to normal.

    Thanks for the amazing plugin and have a great day!

    benjirahmed

    (@benjirahmed)

    4 years, 10 months ago

    Hi @victoria1t ,

    Glad to hear that 🙂

    If this plugin looks good to you, may be you can help us by giving a 5 star on ww.wp.xz.cn?

    – https://ww.wp.xz.cn/support/plugin/elementskit-lite/reviews/

    We’re working so hard to make this plugin more and more useful to our valuable clients like you, and a 5 star will really help us to grow on the market 🙂

    Regards,
    Benjir

Viewing 3 replies - 1 through 3 (of 3 total)

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