Plugin disappeared after last update

  • Resolved Ana

    (@dropsofrainbow)


    1 year, 1 month ago

    Hi there. After updating the plugin this morning, it disappeared from the website as if it was deleted. When I try to install it again, it fails, saying “Installation failed: Destination folder already exists.” My current version of WordPress is 6.8 and it was already updated a few days before so the previous version of the events calendar was working with it. I hope you can help re-install it and that it’s possible to retrieve the events… Thanks!

    • This topic was modified 1 year, 1 month ago by Ana.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 1 month ago

    Hi @dropsofrainbow ,

    Thank you for reaching out.

    I recognize how challenging this must be, but let me try to assist you here to the best of my abilities.

    Your events are stored in your WordPress environment’s database and will stay there regardless if The Events Calendar plugin was deactivated/removed.

    This situation is uncommon, but, what you can do is gain access to your site’s hosted files via FTP (see Using FTP) or through your host provider’s web console, particularly its File Manager.

    Once you have access to your site’s files, you can delete the-events-calendar folder from your /wp-content/plugins/ folder then re-install the plugin as normal from your WordPress admin dashboard.

    Thread Starter Ana

    (@dropsofrainbow)

    1 year, 1 month ago

    Thanks so much for your prompt and thorough response, @tristan083 . What you suggested worked perfectly, I now have my calendar and all its events back. All the best!

    Plugin Support Darian

    (@d0153)

    1 year, 1 month ago

    Hi @dropsofrainbow

    Thanks for your confirmation and I’m glad that it is now working.

    If you have some time to review, that would be amazing!

    https://ww.wp.xz.cn/support/plugin/the-events-calendar/reviews/

    Please do not hesitate to bump a new thread on our way. This allows us to track topics/issues efficiently and follow the WordPress Forum Guidelines.

Viewing 3 replies - 1 through 3 (of 3 total)

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