Title: Plugin disconnected
Last modified: June 23, 2025

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# Plugin disconnected

 *  Resolved [mactopher](https://wordpress.org/support/users/mactopher/)
 * (@mactopher)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/)
 * We started experiencing errors with the plugin disconnecting in last week. The
   instructions provided in the plugin were to disconnect and reconnect to re-establish
   the connection. We have done that multiple times and it appears to reconnect 
   briefly but then disconnect again.
 * Per the instructions [in this support thread](https://wordpress.org/support/topic/constant-contact-forms-has-experienced-issues-that-need-addressed-admin-notice/),
   her is [a link to the content in the Debug Logs admin menu](https://gist.github.com/cphillipsusu/65909364c5dd6525602905efe0ad5acb).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-disconnected%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18525227)
 * hmm.
 * I assume you don’t have any actively used firewall or whatnot that may prevent
   connectivity from being made for the plugin to self regulate?
 *  Thread Starter [mactopher](https://wordpress.org/support/users/mactopher/)
 * (@mactopher)
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18525238)
 * Nope – it runs on an AWS server, we haven’t changed any setting there but the
   connection started dropping last Friday.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [11 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18526261)
 * Anything in general error logs? For example if part of the token renewal process
   encounters a PHP fatal error, it’d get stopped in its tracks and potentially 
   be in a state that it can’t further renew itself.
 * Any changes to the site since Friday? Plugin/code updates?
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18554740)
 * Any news or changes here [@mactopher](https://wordpress.org/support/users/mactopher/)?
 *  Thread Starter [mactopher](https://wordpress.org/support/users/mactopher/)
 * (@mactopher)
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18554811)
 * Thank you for the follow up – one of the updates to the plugin since I posted
   this has resolved the issue and we are connected again. Much appreciated!
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18554940)
 * Awesome to hear.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin disconnected’ is closed to new replies.

 * ![](https://ps.w.org/constant-contact-forms/assets/icon-256x256.png?rev=2951825)
 * [Constant Contact Forms](https://wordpress.org/plugins/constant-contact-forms/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/constant-contact-forms/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/constant-contact-forms/)
 * [Active Topics](https://wordpress.org/support/plugin/constant-contact-forms/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/constant-contact-forms/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/constant-contact-forms/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * Last activity: [10 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-disconnected/#post-18554940)
 * Status: resolved