Title: [Plugin: Disqus Comment System] Problem with characters Last modified: August 20, 2016 --- # [Plugin: Disqus Comment System] Problem with characters * [heryemmanuel](https://wordpress.org/support/users/heryemmanuel/) * (@heryemmanuel) * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/) * I have so many problems whit the characters after import all comments. * Example, the original string is: * 64mil millones de dólares. * after importing appears this: * 64mil millones de d贸lares. * In language configuration y have “Spanish (Spain)”. * [http://wordpress.org/extend/plugins/disqus-comment-system/](http://wordpress.org/extend/plugins/disqus-comment-system/) Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Contributor [Tyler Hayes](https://wordpress.org/support/users/thetylerhayes/) * (@thetylerhayes) * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436599) * Hi heryemmanuel, * Thanks for mentioning this here. We’ve received a couple other reports of this as well and are looking into it. If you’re still experiencing this issue in a week, kindly reach out to us at [http://disqus.com/support](http://disqus.com/support) and we’d be happy to take a closer look. * Best, * Tyler [http://docs.disqus.com](http://docs.disqus.com) [Tweets by disqus](https://twitter.com/disqus?ref_src=twsrc%5Etfw) * [garfunk71](https://wordpress.org/support/users/garfunk71/) * (@garfunk71) * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436662) * Hey * Having the same problem here, with french accents… Please let me know if you find a workaround. * [bigsite](https://wordpress.org/support/users/bigsite/) * (@bigsite) * [14 years, 6 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436678) * Same/similar problem here. I haven’t really dug into the issue a whole lot but it looks like it might have to do with newlines for us – we aren’t seeing any new paragraphs in the imported comments where there used to be. All comments are UTF-8 too, so it shouldn’t be a character set issue on our end. * [jmaraujo](https://wordpress.org/support/users/jmaraujo/) * (@jmaraujo) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436734) * Yes, same problem here too. Spanish accented characters are shown wrong (á, é, í, ó, ú, ñ)). For example ‘_técnico_‘ becomes ‘_tĂŠcnico_‘ or ‘_algún_‘ becomes‘ _algĂşn_‘… * My blog and also the comments table in the DB are set to UTF-8. * Just as _heryemmanuel_, in configuration options I have set Disqus to “Spanish( Spain)” language. * Any solution yet? Thanks in advance. * [jmaraujo](https://wordpress.org/support/users/jmaraujo/) * (@jmaraujo) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436735) * Okay, I contacted the support and they answered me this: * > _Disqus currently only supports commenting in UTF-8 format. To keep this from > happening in the future, we would recommend that all comments be imported into > UTF-8 format._ * The funny thing is that everything on my blog is set to UTF-8 (template, database tables…), still when I import the comments into Disqus all accented characters are shown wrongly. 🙁 * Plugin Contributor [Tyler Hayes](https://wordpress.org/support/users/thetylerhayes/) * (@thetylerhayes) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436736) * Hi jmaraujo, * What was your case # in our support system? I’d like to take a look into it to see if there may have been a misunderstanding of the issue on our part. * Thanks, Tyler * [jmaraujo](https://wordpress.org/support/users/jmaraujo/) * (@jmaraujo) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436737) * Thanks, Tyler. Case is #**76605**. The support reply was made by Talton. * I imported all the comments once again, and the problem persist. Tested with Opera, Firefox, Chrome and IE8 (except IE, all other browsers are updated to their latest version). * The curious thing is that when I check the page’s source code, all accents are there, but on the browser windows they are wrong. So, maybe is a parsing problem?( I’m just guessing here 😉 ) * Plugin Contributor [Tyler Hayes](https://wordpress.org/support/users/thetylerhayes/) * (@thetylerhayes) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436738) * Hi again jmaraujo, * This is a bug on our end and we’re looking into it. It’s looking like it will take a bit longer to fix due to the nature of this type of issue’s complexity but rest assured you’re not alone and this is a priority for us. * Sorry about the initial confusion on our end. Don’t hesitate to reach out to us at [http://disqus.com/support](http://disqus.com/support) with any further questions. * Best, Tyler * [jmaraujo](https://wordpress.org/support/users/jmaraujo/) * (@jmaraujo) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436739) * No problem. Thanks, Tyler. 🙂 * [darkpollo](https://wordpress.org/support/users/darkpollo/) * (@darkpollo) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436740) * Same problem here on a Spanish blog. * [tieteense](https://wordpress.org/support/users/tieteense/) * (@tieteense) * [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436751) * Tyler, * I also have the same problem with a Portuguese BR blog, and was not able to start using Disqus Comment System due to the initial comment upload changing characters to unknown letters and symbols. * Please let us know if is there an ETA for this issue to be sorted, or in case that is not available or can’t be disclosed, whenever a release sorting it is published. * Best regards, * Tieteense. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘[Plugin: Disqus Comment System] Problem with characters’ is closed to new replies. * ![](https://ps.w.org/disqus-comment-system/assets/icon.svg?rev=1636350) * [Disqus Comment System](https://wordpress.org/plugins/disqus-comment-system/) * [Frequently Asked Questions](https://wordpress.org/plugins/disqus-comment-system/#faq) * [Support Threads](https://wordpress.org/support/plugin/disqus-comment-system/) * [Active Topics](https://wordpress.org/support/plugin/disqus-comment-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/disqus-comment-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/disqus-comment-system/reviews/) * 11 replies * 7 participants * Last reply from: [tieteense](https://wordpress.org/support/users/tieteense/) * Last activity: [14 years, 5 months ago](https://wordpress.org/support/topic/plugin-disqus-comment-system-problem-with-characters/#post-2436751) * Status: not resolved