Title: Plugin does not load Last modified: October 29, 2020 --- # Plugin does not load * Resolved [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/) * Hi I have installed the plugin a month ago, but it does not loads it say ‘Please wait..” but the screen does not loads anything it is complete blank. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/plugin-does-not-load-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-does-not-load-2/page/2/?output_format=md) * Plugin Author [Pascal Birchler](https://wordpress.org/support/users/swissspidy/) * (@swissspidy) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596056) * Hi there, * Which browser are you using? * This message is an indication that there is an issue with loading/executing the necessary JavaScript. * Can you open your browser’s developer tools (press F12) and switch to the “Console” tab to share what you’re seeing there? * There might be some messages showing here: * ![](https://i0.wp.com/i.imgur.com/jx3z99Y.png?ssl=1) * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596099) * I am using Chrome and Safari both, I tried on chrome it gave this message [https://ibb.co/HnW7R3N](https://ibb.co/HnW7R3N) * Plugin Author [Pascal Birchler](https://wordpress.org/support/users/swissspidy/) * (@swissspidy) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596112) * Can you click on thee “Console” tab so we can see all the messages? * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596132) * Sure here it is [https://ibb.co/5T5ytcd](https://ibb.co/5T5ytcd) * Plugin Author [Pascal Birchler](https://wordpress.org/support/users/swissspidy/) * (@swissspidy) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596193) * Thank you, very helpful! * The errors are about jQuery, which the Web Stories plugin is _not_ using. At the same time there were quite some jQudry-related changes in WordPress itself that might cause issues with other plugins. So my assumption is that another plugin is interfering here. * To verify my assumption, I recommend installing the [Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/) plugin. It allows you to enter [“Troubleshooting mode”](https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting-with-a-specific-plugin), which allows you to temporarily use your site with only Web Stories active, and no other plugin. * Note: this does _not_ affect other users or your site’s visitors. Troubleshooting will only be enabled for yourself. * So, could you install that plugin and try the Troubleshooting mode? * _Alternatively_, you can share your Site Health information privately using [this form](https://docs.google.com/forms/d/1CSdMaWCwfivOaImRfcUpMJELhjO9Lk7sbqbQlzvh0u0/viewform), which gives us a way to look for possible incompatibilities ourselves. * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596405) * Yeah it worked, but then to check i need to enable one by one all the plugins and check which plugin is causing the issue, and then should i de-activate it? * is there any alternative way to keep both the plugins which is causing the trouble and this plugin (web stories) * Plugin Author [Pascal Birchler](https://wordpress.org/support/users/swissspidy/) * (@swissspidy) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596426) * It depends. If you can go through plugins one by one to find the one causing the trouble, we can try to assist you with a possible workaround. Of course ideally without having to deactivate it. * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596525) * It Does not support the Theme – Reco * Plugin Author [Pascal Birchler](https://wordpress.org/support/users/swissspidy/) * (@swissspidy) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13596580) * Interesting! * Just to confirm, is it this one? [https://themeforest.net/item/reco-minimal-theme-for-freebies/22300581](https://themeforest.net/item/reco-minimal-theme-for-freebies/22300581) * If so, we’ll try to take a look, but since it’s a commercial theme, it’s probably safest if you also report this to their support so that they are aware. * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13599834) * Yep, Thank you for your help Pascal 🙂 * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13630655) * [@buzztify](https://wordpress.org/support/users/buzztify/) In my own testing, I was able to install Web Stories plugin with Themeforest – Reco theme activated. * Could you please provide your [Site Health](https://i.imgur.com/Rtkmsba.png) information? You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) if you prefer. * We want to check if there is maybe a plugin interfering with the setup. * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13788141) * [@buzztify](https://wordpress.org/support/users/buzztify/) As we have not received a response from you, this topic will be marked as resolved. Please feel free to open a [new support topic](https://wordpress.org/support/plugin/web-stories/#new-post) if you continue to experience any issues. Thank you! * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13791050) * [@luckynasan](https://wordpress.org/support/users/luckynasan/) Hi I have shared the info to you on private link shared by you, please check and let me know * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13804566) * [@buzztify](https://wordpress.org/support/users/buzztify/) Thank you, we’ve received your Site Health information. * You mentioned earlier, “It Does not support the Theme – Reco”, but I was unable to reproduce the issue with the Web Stories plugin installed and Themeforest – Reco theme activated. * We’ll keep looking into this, but in the meantime, can you confirm if: * – you’re seeing the “Please wait…” error when trying to access the Web Stories dashboard or when you try to create a new story? * – can you install the Health Check & Troubleshooting plugin and go through plugins one by one to find the one causing the trouble? * Thread Starter [Buzztify](https://wordpress.org/support/users/buzztify/) * (@buzztify) * [5 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/#post-13806074) * [@luckynasan](https://wordpress.org/support/users/luckynasan/) I did check with Health Check & Troubleshooting plugin and it was the theme which was causing the issue. * And Yes i am getting ‘Please Wait..” message and it does not loads further. Viewing 15 replies - 1 through 15 (of 19 total) 1 [2](https://wordpress.org/support/topic/plugin-does-not-load-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-does-not-load-2/page/2/?output_format=md) The topic ‘Plugin does not load’ is closed to new replies. * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543) * [Web Stories](https://wordpress.org/plugins/web-stories/) * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq) * [Support Threads](https://wordpress.org/support/plugin/web-stories/) * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/) * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/) * 19 replies * 4 participants * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/) * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/plugin-does-not-load-2/page/2/#post-14546981) * Status: resolved