Title: Support
Last modified: April 12, 2023

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# Support

 *  [mateusnds](https://wordpress.org/support/users/mateusnds/)
 * (@mateusnds)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-does-not-provide-adequate-technical-support/)
 * Plugin is good. We need more customization docs.
    -  This topic was modified 3 years, 2 months ago by [mateusnds](https://wordpress.org/support/users/mateusnds/).
    -  This topic was modified 3 years, 1 month ago by [mateusnds](https://wordpress.org/support/users/mateusnds/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [webpushr](https://wordpress.org/support/users/webpushr/)
 * (@webpushr)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-does-not-provide-adequate-technical-support/#post-16541687)
 * **Update to our previous response:**
 * We were able to locate the conversation in our support inbox and we acknowledge
   that there was a miscommunication from our end. You asked us for help with altering
   one of our standard out-of-the-box features (the format for the opt-in prompt).
   The change is possible but requires some custom coding on your website. We _typically_
   do not write custom code for our customers because of a multitude of reasons (
   can create conflict on your site, break your site, may require testing/tuning,
   etc).
 * Instead of writing the full custom-code, one of our engineers gave you a “pointer”
   or a “starting-point” if you will, to help you out. It is no surprise that you
   perceived the help as “not-complete” or “evasive”. We have made a note of being
   more clear to our customers in these types of scenarios.
 * ___________________________________________________________
 * Hi there,
 * We understand that it can be immensely frustrating when your issue or query is
   not getting a proper response. We apologize for our poor response to your queries.
 * Can you please e-mail us and mention this thread so we can investigate this internally?
 * We take your feedback very seriously and will keep an eye on our inbox.
 * Regards,
 * Webpushr Support Team
 *  Thread Starter [mateusnds](https://wordpress.org/support/users/mateusnds/)
 * (@mateusnds)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-provide-adequate-technical-support/#post-16648817)
 * Ok. I have changed my review.
 * 
   I cant login [push@livecoins.com.br](https://wordpress.org/support/topic/plugin-does-not-provide-adequate-technical-support/push@livecoins.com.br?output_format=md)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Support’ is closed to new replies.

 * ![](https://ps.w.org/webpushr-web-push-notifications/assets/icon.svg?rev=2183418)
 * [Web Push Notifications - Webpushr](https://wordpress.org/plugins/webpushr-web-push-notifications/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/webpushr-web-push-notifications/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/webpushr-web-push-notifications/)
 * [Active Topics](https://wordpress.org/support/plugin/webpushr-web-push-notifications/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/webpushr-web-push-notifications/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/webpushr-web-push-notifications/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mateusnds](https://wordpress.org/support/users/mateusnds/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-provide-adequate-technical-support/#post-16648817)