Plugin does not redirect to logged in session
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Hello,
When i log into my account in tidio, everything goes well. I have installed the wordpress plugin and it worked well until some days ago. It starts throwing some “unknown error” with a red icon.
Checking the URL redirection, the private key on the redirection URL was encoded so i’ve cleared plugin data, deleted and reinstalled/configured again.
Now the URL is correct and the private key is OK but when the plugin open tidios panel, it just kicks me out and force me to log in always, even if i was previously logged in.
Any idea?Thanks.
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Hi there!
When you clear your account data, the next time you click on ‘Tidio Chat’ icon from the menu, you’re asked to either log in with your existing account or create a new one. You definitely shouldn’t be asked to log in every time, though!
Your issue requires some further checking, so could you send us a chat message via our chat support available at the bottom-right corner of your dashboard or at http://www.tidiochat.com, or send us an email at [email protected]? We’d need to gather some details from you (like some screesnhots, the URL address, [redacted]) and then I’m sure we’ll be able to fix it for you in a no time! 🙂
Please don’t ask for logon credentials on these forums. You may have good intentions, but asking (or even suggesting you might ask) for a login is an absolute no-no. Your account has been placed on moderation. Moderators will review your messages to make sure that the message has been received.
https://ww.wp.xz.cn/support/guidelines#the-bad-stuffYou can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.
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