Title: plugin does not work
Last modified: October 11, 2018

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# plugin does not work

 *  [odense3dprint](https://wordpress.org/support/users/odense3dprint/)
 * (@odense3dprint)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/)
 * i just installed the plugin and running latest version of wp and woocommcerce
   etc
 * i can add a model under the product picture, but when i look at the product i
   just get an empty product picture with the text: Loading file
 * direct link to test shop: [https://test.xn--pizzalg-v1a.dk/shop/](https://test.xn--pizzalg-v1a.dk/shop/)
 * i wanted to attach a screen shot of it working in the admin side of things but
   could not figure out how to put a picture on

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [odense3dprint](https://wordpress.org/support/users/odense3dprint/)
 * (@odense3dprint)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10770384)
 * WooCommerce product 3D viewer
    Version 1.2.3.4
 * WooCommerce
    Version 3.4.5
 * WooCommerce Services
    Version 1.16.1
 * WP
    Version 4.9.8
 *  Plugin Author [fuzzoid](https://wordpress.org/support/users/fuzzoid/)
 * (@fuzzoid)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10781948)
 * There is an error in the browser console.
    It looks like Three.js was included
   twice.. First try deactivating the JS optimizer plugin and also other plugins
   that may use Three.js
 *  Thread Starter [odense3dprint](https://wordpress.org/support/users/odense3dprint/)
 * (@odense3dprint)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10782705)
 * i have these plugins installed
 * 3DPrint Lite
    Autoptimize ->>>>>>> deactivated Contact Form 7 Flamingo Jetpack
   Mesmerize Companion Woo 3D Viewer WooCommerce WooCommerce Services
 * i dont see any of them called JS optimizer so i assumed that it would be Autooptimize
   but that did not help
 * how can i see if a plugin uses three.js ?
 *  Thread Starter [odense3dprint](https://wordpress.org/support/users/odense3dprint/)
 * (@odense3dprint)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10782712)
 * i spoke to fast…. autooptimize was the culprit
 * but the 3d model still loads slow, are there ways to make it load faster?
 *  Plugin Author [fuzzoid](https://wordpress.org/support/users/fuzzoid/)
 * (@fuzzoid)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10863888)
 * There is no way to make it load faster unless you reduce the number of polygons.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘plugin does not work’ is closed to new replies.

 * ![](https://ps.w.org/woo-3d-viewer/assets/icon-256x256.png?rev=2053279)
 * [Easy 3D Viewer](https://wordpress.org/plugins/woo-3d-viewer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-3d-viewer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-3d-viewer/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-3d-viewer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-3d-viewer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-3d-viewer/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [fuzzoid](https://wordpress.org/support/users/fuzzoid/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-125/#post-10863888)
 * Status: not resolved