Title: Plugin does not work Last modified: May 1, 2020 --- # Plugin does not work * Resolved [itspriyanka](https://wordpress.org/support/users/itspriyanka/) * (@itspriyanka) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-163/) * Hi, * I installed the plugin and am trying to have a sticky widget with a custom HTML. I need buy the pro version but thought of implementing the free one first to check how that works. The instructions on the website are clear and straight forward and I did the following: 1. Installed and activated the plugin 2. Went to Appearance -> Widgets and added a simple custom HTML Widget to my footer widget (tried adding it to sidebar widget too). 3. Enabled the Fixed widget checkbox * However, when I refresh the page I do not see any changes. What am I missing? * Thanks, Priyanka * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-does-not-work-163%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Anonymous User 15026628 * (@anonymized-15026628) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-12804190) * Hi itspriyanka * Thanks for using our plugin. * First of all, what exactly do you want to achieve? How can I help you? Which element in the content would you like to be fixed? At least if you do not have a sidebar. * It would most likely not make sense to use a fixed widget in the footer until there is no scrolling beneath the footer. šŸ™‚ * Kind regards, Odilo * Thread Starter [itspriyanka](https://wordpress.org/support/users/itspriyanka/) * (@itspriyanka) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-12805759) * Hi Odilo, * Thanks for your reply. I tried this on sidebar as suggested in your tutorial and still was not able to get a fixed widget. So decided to write here. * What I am trying to achieve is this: Look at [https://www.eye7.in/](https://www.eye7.in/) on desktop and phone. On desktop 2 boxes appears as 2 widgets on the right (Book an appointment and call us) and on mobile, it stays as a fixed widget at the bottom of the page. * Is it possible to do this using your plugin? If yes, how? Thanks in advance. * Regards, Priyanka * Anonymous User 15026628 * (@anonymized-15026628) * [6 years ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-12813579) * Hi itspriyanka * Yes, usually, this should be realizable with the plugin. You need to define and use an ID for the element you wish to be fixed. Go to Appearance ā€“ Fixed Widget Options ā€“ Custom IDs. * But I just saw that you already found a solution. That looks good! * Kind regards, Odilo * Thread Starter [itspriyanka](https://wordpress.org/support/users/itspriyanka/) * (@itspriyanka) * [6 years ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-12813640) * Hi Odilo, * I havenā€™t found a solution yet. [https://www.eye7.in/](https://www.eye7.in/) is the site behaviour that I want to replicate on my site [https://beta.ctdedu.com/](https://beta.ctdedu.com/). * I tried this now: * In the sidebar on the blog page [https://beta.ctdedu.com/blog/](https://beta.ctdedu.com/blog/), I created a custom HTML widget at the very top. I took the div ID of this widget( custom_html-5) and added it in the Custom IDs text area at Appearance ā€“ Fixed Widget Options ā€“ Custom IDs.. * However, as you can see; the widget is not fixed still.Is there a way I can give you access to wp-admin to check what I am doing wrong? * Thanks, Priyanka * Anonymous User 15026628 * (@anonymized-15026628) * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-13101399) * Hi itspriyanka * Iā€™m sorry for the delay. You did all right, but unfortunately, itā€™s not compatible with your theme. The fixed widget appears behind your header. So itā€™s there, but you canā€™t see it now. * You might see it by adding the following custom CSS to your theme (via Appearanceā€“ Theme Options ā€“ Custom CSS): * `#custom_html-5 { z-index: 99999999; background: #ffffff; }` * Using the CSS code from above would just make the widget visible for you. But as you might see then it doesnā€™t look well. This might be the solution: If this one is the only area to display fixed items on that page you could try to set up the top margin for the fixed widget as high as your header (via Appearanceā€“ Fixed Widget Options). It should be more than `140` (pixels). If this does not work I have no other solution. Iā€™m sorry. * Kind regards, Odilo * Anonymous User 15026628 * (@anonymized-15026628) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-13204595) * Hi itspriyanka * How is the current status? Did it help to add the margin? * Kind regards, Odilo * Thread Starter [itspriyanka](https://wordpress.org/support/users/itspriyanka/) * (@itspriyanka) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-13204607) * Hi Odilo, * Thanks for checking. No, I did not try since you said it is not compatible with the theme. Since I am looking for 3 floating widgets, I was not sure if I can use it.Still havenā€™t found the right solution šŸ™ * Regards, Priyanka * Anonymous User 15026628 * (@anonymized-15026628) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-13204625) * Hi Priyanka * Ok, I see. I hope you will find a solution very soon. * Regards, Odilo Viewing 8 replies - 1 through 8 (of 8 total) The topic ā€˜Plugin does not workā€™ is closed to new replies. * ![](https://ps.w.org/q2w3-fixed-widget/assets/icon-256x256.png?rev=2384479) * [Fixed Widget and Sticky Elements for WordPress](https://wordpress.org/plugins/q2w3-fixed-widget/) * [Frequently Asked Questions](https://wordpress.org/plugins/q2w3-fixed-widget/#faq) * [Support Threads](https://wordpress.org/support/plugin/q2w3-fixed-widget/) * [Active Topics](https://wordpress.org/support/plugin/q2w3-fixed-widget/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/q2w3-fixed-widget/unresolved/) * [Reviews](https://wordpress.org/support/plugin/q2w3-fixed-widget/reviews/) * 8 replies * 2 participants * Last reply from: Anonymous User 15026628 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-does-not-work-163/#post-13204625) * Status: resolved