Title: Plugin does not work Last modified: May 4, 2020 --- # Plugin does not work * Resolved [sirrazi](https://wordpress.org/support/users/sirrazi/) * (@sirrazi) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/) * The plugin is not my working on my site. Showing the following error when Detailed Decline Messages option is turned on. * Request environment: sandbox uri: generate data: Array ( ) duration: 0.35954s Response data: 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 == * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-does-not-work-164%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Contributor [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12781447) * Hi [@sirrazi](https://wordpress.org/support/users/sirrazi/)! * Thanks for reaching out with your question. * We usually see these sorts of issues occur when there is a conflict happening on the site. I can see that the fields are loaded, but hidden, which seems to suggest they haven’t initialized properly. * As an initial test, could you please temporarily switch themes, to a default such as TwentyTwenty, and let me know if the problem persists? If it does, then we’ll also want to check if the problem is resolved by running only WooCommerce and PayPal Powered by Braintree gateway. * Cheers! * Simon. * Thread Starter [sirrazi](https://wordpress.org/support/users/sirrazi/) * (@sirrazi) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12784057) * Hi Simon, Thank you so much for your reply. The plugin works with the default theme but does not work with the theme I am using. * It is almost impossible for me to change the theme as we have designed everything accordingly. This theme is supporting an LMS system also. Please help me work with the current theme. * Plugin Contributor [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12786633) * Hey [@sirrazi](https://wordpress.org/support/users/sirrazi/), * Thanks so much for confirming. I’m afraid we don’t cover custom code or theme compatibility as part of our [support policy](https://www.skyverge.com/support/), though I’d be happy to take a look to see if I can suggest anything for you to pass on to your theme developers! * In order to do so, we’d need to get access to the site to take a look at the theme files in case there is something we can spot. To do that, could you raise a support request [via our support form](https://www.skyverge.com/contact/?form_type=general), or alternatively, raise a new support request via your WooCommerce.com account. * We can then respond to you directly to receive a temporary admin login. * Thanks so much! * Simon. * Thread Starter [sirrazi](https://wordpress.org/support/users/sirrazi/) * (@sirrazi) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12788064) * Posted the request via the support form. * Thank you * Plugin Contributor [SkyVerge](https://wordpress.org/support/users/skyverge/) * (@skyverge) * [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12789525) * Hey [@sirrazi](https://wordpress.org/support/users/sirrazi/), * Thanks for submitting that, I see it safely in our inbox! Let me close this thread, and we can follow up directly to take a look at this for you. * Cheers, * Simon. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Plugin does not work’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-paypal-powered-by-braintree/assets/icon- 256x256.png?rev=3234800) * [PayPal Enterprise Payments (formerly Braintree) for WooCommerce](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-paypal-powered-by-braintree/reviews/) ## Tags * [plugin not working](https://wordpress.org/support/topic-tag/plugin-not-working/) * 5 replies * 2 participants * Last reply from: [SkyVerge](https://wordpress.org/support/users/skyverge/) * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/plugin-does-not-work-164/#post-12789525) * Status: resolved