Title: Plugin Does Not Work
Last modified: November 22, 2021

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# Plugin Does Not Work

 *  [adamtacit](https://wordpress.org/support/users/adamtacit/)
 * (@adamtacit)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-199/)
 * Any attempt to pay results in message “failed to get cart ID”.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-does-not-work-199%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [SumUp](https://wordpress.org/support/users/sumup1/)
 * (@sumup1)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-199/#post-15129415)
 * Dear Adam,
 * In order to be able to see if the payment gateway is activated for your website,
   we kindly ask you to reach back to us via [integration@sumup.com](https://wordpress.org/support/topic/plugin-does-not-work-199/integration@sumup.com?output_format=md)
   with the email linked to your SumUp account.
 * Please note that we prioritise the queries coming from emails and through our
   form [https://cloud.crm.sumup.com/sumup-developers-contact-form](https://cloud.crm.sumup.com/sumup-developers-contact-form).
   Queries in forums are not checked regularly.
 * Kind regards,
 * SumUp

Viewing 1 replies (of 1 total)

The topic ‘Plugin Does Not Work’ is closed to new replies.

 * ![](https://ps.w.org/sumup-payment-gateway-for-woocommerce/assets/icon.svg?rev
   =3531852)
 * [SumUp Payment Gateway For WooCommerce](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sumup-payment-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sumup-payment-gateway-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [SumUp](https://wordpress.org/support/users/sumup1/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-199/#post-15129415)
 * Status: not resolved