Title: Plugin does not work
Last modified: September 14, 2023

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# Plugin does not work

 *  Resolved [aloiane](https://wordpress.org/support/users/aloiane/)
 * (@aloiane)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/)
 * Hello, I purchased your plugin at the beginning of August. The plugin does not
   work. It’s not possible to add second-level items as explained on your site :
   [https://basepresskb.com/docs/knowledge-base/level2/testing-sub-articles/](https://basepresskb.com/docs/knowledge-base/level2/testing-sub-articles/).
   Additionally, I can’t hide the footer and header; if I do, the entire page crashes.
   I’ve written to you at least 4 times, first to request interventions and then
   to ask for a refund. You have not responded to any of my requests. Could you 
   please get back to me to resolve the issue or alternatively provide a refund?
   Thank you.
    -  This topic was modified 2 years, 8 months ago by [aloiane](https://wordpress.org/support/users/aloiane/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [BasePress](https://wordpress.org/support/users/codesavory/)
 * (@codesavory)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17050573)
 * Unfortunately, we have not received any email for whatsoever reason. Can you 
   please send a refund request email along with your receipt to this email address
   mentioned on [our contact us](https://basepresskb.com/contact/.) page? I will
   process your refund right away.
 * That said, as shown on our demo (link mentioned by you), the sub sections work
   perfectly. You will need to create a sub section first. I am happy to help with
   this too if you wish.
 * The page should not crash. Maybe install WP Query Monitor plugin and lets find
   out what is the exact cause of this?
 *  Thread Starter [aloiane](https://wordpress.org/support/users/aloiane/)
 * (@aloiane)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17050747)
 * Well, this is strange, I came across this page. How could you help me? Can I 
   send you admin credentials so that you can see the issue for yourself and assist
   me in resolving it?
 * what means could we communicate in real-time? Thank you.
 *  Thread Starter [aloiane](https://wordpress.org/support/users/aloiane/)
 * (@aloiane)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17051143)
 * I just sent you another message through my admin account in your plugin. Did 
   you see it?
 *  Plugin Author [BasePress](https://wordpress.org/support/users/codesavory/)
 * (@codesavory)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17054214)
 * Received that email, responded already. and also have processed refund.
 * Please use WP.org forums for support related general questions. Let us keep this
   kind of communication via email/support ticket.
 *  Thread Starter [aloiane](https://wordpress.org/support/users/aloiane/)
 * (@aloiane)
 * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17054342)
 * Thank you. Indeed, but it’s the only channel through which I could contact you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin does not work’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [aloiane](https://wordpress.org/support/users/aloiane/)
 * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-does-not-work-223/#post-17054342)
 * Status: resolved