Plugin does not work

  • Resolved aiopeptides

    (@aiopeptides)


    10 months ago

    Your plugin does not work at this time. It says there is a critical error. You can’t access anything in woo commerce and the affiliates also can’t do anything on my website when they go to their affiliate location. PLEASE HELP

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    10 months ago

    Hi,

    Thanks for the message. I have responded to your email regarding this issue.

    blairjune

    (@blairjune)

    9 months, 3 weeks ago

    Hi! The plugin is still not working. I cant access anything because it states that there is a critical issue.

    Plugin Author Elliot Sowersby

    (@elliotvs)

    9 months, 3 weeks ago

    Could you try removing the plugin and re-installing the latest version?

    Please also try checking the debug logs to see if any more detailed error messages appear: https://couponaffiliates.com/docs/wp-debug-logs/

    blairjune

    (@blairjune)

    9 months, 3 weeks ago

    Yes, I’ve tried everything and debugged and nothing. It’s still down. sometimes I can get into but the second I click something it throws an error. Please see error below. I deactivated each plug in and tried to access the plug in and still the same error.

    • This reply was modified 9 months, 3 weeks ago by blairjune. Reason: Trying to add photo
    blairjune

    (@blairjune)

    9 months, 3 weeks ago

    I cant even go to setting with the plug in, the error message is get is “There has been a critical error on this website. Please check your site admin email inbox for instruction. If you continue to have problems, please try the support forums.” I have affiliate that I need to take care of and I can’t do ANYTHING when it comes to this plugin. Im now 1 week behind on getting my affiliates taken care of.

    Plugin Author Elliot Sowersby

    (@elliotvs)

    9 months, 3 weeks ago

    Hi,

    Since it is saying “There has been a critical error on this website. Please check your site admin email inbox for instruction” did you get an email with more instructions?

    If not have you you enabled “WP_DEBUG” and “WP_DEBUG_LOG” and checked the error logs more a more detailed error message? An easy way to enable this and check the logs is via this plugin: https://ww.wp.xz.cn/plugins/debug-log-manager/

Viewing 6 replies - 1 through 6 (of 6 total)

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