Title: Plugin does not work. No support. Last modified: November 25, 2018 --- # Plugin does not work. No support. * [Andrey](https://wordpress.org/support/users/goootrr/) * (@goootrr) * [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/) * Hey. Your Plugin does not work! Do not download from your site! Does not work what is written on your site! You have sent the plugin by mail, but the declared functions do not work! Was granted access to the admin area of the site. You didn’t fix anything! No support. It’s been 6 six days! * Paid full price… * UP 25/11/2018 Hey. I want to make a refund for the paid module. Because it doesn’t work. And there is no correction. Note that we’ve been writing about bugs for almost a month. No result. - This topic was modified 7 years, 6 months ago by [Andrey](https://wordpress.org/support/users/goootrr/). - This topic was modified 7 years, 6 months ago by [Jan Dembowski](https://wordpress.org/support/users/jdembowski/). - This topic was modified 7 years, 5 months ago by [Andrey](https://wordpress.org/support/users/goootrr/). Viewing 9 replies - 1 through 9 (of 9 total) * [N-Media](https://wordpress.org/support/users/nmedia/) * (@nmedia) * [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-10836615) * Andrey, we have over 6K clients on our client portal who can are downloading plugin from our site. And this is not place to put your comment. It you didn’t get support after 6 days you have to follow on support forum for pro clients. * [@jdembowski](https://wordpress.org/support/users/jdembowski/) can you please help us to moderate this review? This is not relevant to plugin here, it’s related to PRO version and we already a dedicated forum for PRO clients. * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [7 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-10837261) * > it’s related to PRO version and we already a dedicated forum for PRO clients. * I’m sorry you misunderstood the rule here about pro versions. * Your pro version _cannot be supported here_. But when you upsell and use the plugins page as am advertisement for your pro version you invited everyone of your pro version users to leave a review here. * The fact that you do upsell makes this and all pro version _reviews_ valid. You asked for that when you upselled. So yes, while you may not support customers here this review is valid and will stay. * Thread Starter [Andrey](https://wordpress.org/support/users/goootrr/) * (@goootrr) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-10912201) * We sent the developers a message **08.11.2018**. The woocommerce cart does not display the title and price of Image DropDown option, an image thumbnail only. * The problem still exists. * When will you fix the basket?? * [N-Media](https://wordpress.org/support/users/nmedia/) * (@nmedia) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-10930773) * Andrey, we have fixed this issue already. Make sure you have latest PPOM and imagedrop down. * Thread Starter [Andrey](https://wordpress.org/support/users/goootrr/) * (@goootrr) * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-10945389) * Yes. 24 days after we bought your plugin. Thanks for caring * [Saleswonder Team: Tobias](https://wordpress.org/support/users/tobias_conrad/) * (@tobias_conrad) * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-11170428) * Please, when working give a 5 star rating. * [N-Media](https://wordpress.org/support/users/nmedia/) * (@nmedia) * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-11192872) * Hi [@tobias_conrad](https://wordpress.org/support/users/tobias_conrad/), * can you please see this, we have provided support for PRO version as client agreed but the rating is still not being updated. * You know how difficult for us in such situations when you get negative rating even we provided everything, the plugin, support etc. * Looking forward. * [N-Media](https://wordpress.org/support/users/nmedia/) * (@nmedia) * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-11195417) * Hi [@tobias_conrad](https://wordpress.org/support/users/tobias_conrad/), * looking for your kind response on this. * [Saleswonder Team: Tobias](https://wordpress.org/support/users/tobias_conrad/) * (@tobias_conrad) * [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-11196121) * stopp writting @ me: * Write here: [https://make.wordpress.org/plugins/](https://make.wordpress.org/plugins/) [plugins@wordpress.org](https://wordpress.org/support/topic/plugin-does-not-work-no-support/plugins@wordpress.org?output_format=md) Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Plugin does not work. No support.’ is closed to new replies. * ![](https://ps.w.org/woocommerce-product-addon/assets/icon-256x256.gif?rev=3186763) * [PPOM - Product Addons & Custom Fields for WooCommerce](https://wordpress.org/plugins/woocommerce-product-addon/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-product-addon/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-product-addon/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-product-addon/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-product-addon/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-product-addon/reviews/) * 9 replies * 4 participants * Last reply from: [Saleswonder Team: Tobias](https://wordpress.org/support/users/tobias_conrad/) * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/plugin-does-not-work-no-support/#post-11196121)