Title: plugin does not work with an js error Last modified: November 25, 2016 --- # plugin does not work with an js error * [AnMoreNight](https://wordpress.org/support/users/anmorenight/) * (@anmorenight) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/) * Hi, * Since a few weeks ago, GLT plugin does not work with an javascript error. Nothing happens after clicking a flag icon. * I’m using Google Language Transform plugin 5.0.20. At first, the plugin works fine. But now does not work. And it also does not work with latest version 5.0.23. * My site: [https://moon-light-oasis.net](https://moon-light-oasis.net) * GLT settings: [https://gyazo.com/4eaa7220560f3d543a46f43c568d3b02](https://gyazo.com/4eaa7220560f3d543a46f43c568d3b02) * After my little investigation, I found an error caught by flags.js when I clicked a flag icon. Please see below error message and source code via Firefox. * > TypeError: c is undefined[Detail] flags.js:29:74 * > if (document.getElementById(‘google_language_translator’) == null || document. getElementById(‘google_language_translator’).innerHTML.length == 0 || c.length == 0 || c.innerHTML.length == 0) { * I don’t know the reason why the plugin does not work properly. And I also don’t know this js error causes the problem or not. Is there any google specific changes or any conflict with the other plugins? * Help me please! * Regards, Viewing 7 replies - 1 through 7 (of 7 total) * [Rob Myrick](https://wordpress.org/support/users/rm2773/) * (@rm2773) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8481619) * Hi AnMoreNight! Thanks for letting me know about the error. This appears to be a plugin bug. * However, please switch the layout style to “Vertical” or “Horizontal” and the issue will be fixed. * Thanks again – this will be fixed very soon. * Thread Starter [AnMoreNight](https://wordpress.org/support/users/anmorenight/) * (@anmorenight) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8481757) * Hi Rob. * Thanks for your quick confirmation and good advice! The issue was improved by changing layout option. * Hope the code error will be fixed in the next release. * Best regards, * [Rob Myrick](https://wordpress.org/support/users/rm2773/) * (@rm2773) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8493632) * Sounds great! We also just updated to version 5.0.24. If you want to update, that would be helpful. * Just make sure to refresh your flags.js file (below), then let me know if you experience any issues. It’s important to see especially since you are using a non-English browser. If any issues occur, it will likely be from non-US browsers, and I would like to catch them immediately. * [https://moon-light-oasis.net/wp-content/plugins/google-language-translator/js/flags.js?ver=4.6.1](https://moon-light-oasis.net/wp-content/plugins/google-language-translator/js/flags.js?ver=4.6.1) * Thanks for your support! * Thread Starter [AnMoreNight](https://wordpress.org/support/users/anmorenight/) * (@anmorenight) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8504581) * Hi Rob! * Thanks for this announcement. * I updated GLT to 5.0.24 and it seems good. I have not caught any issue related using non-English browser untill now. * In 5.0.24, we can’t select ‘Popup’ layout. Is this correct behavor in this release? * And then, I have some css related requets for mobile viewing. I will let you know the detailed report in the other topic. * regards. * [Rob Myrick](https://wordpress.org/support/users/rm2773/) * (@rm2773) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8504599) * Hi [@anmorenight](https://wordpress.org/support/users/anmorenight/), yes I removed the Popup layout from non-English browsers for now, only until I have more time to figure out a better implementation. Although I added it in an earlier release, the flags did not work with the Popup style. * If you want me to enable it for you without flag usage, I can do it. Just email me here: * info @ wp-studio . net * The biggest issue with popup version, is that I cannot test it’s functionality even if I change to non-English browser, because Google still shows me the English version. * I will need to find a way to work around this, but I want to get it back in the plugin ASAP. * Thanks for the question. - This reply was modified 9 years, 6 months ago by [Rob Myrick](https://wordpress.org/support/users/rm2773/). * Thread Starter [AnMoreNight](https://wordpress.org/support/users/anmorenight/) * (@anmorenight) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8509377) * Hi Rob, * > The biggest issue with popup version, is that I cannot test it’s functionality > even if I change to non-English browser, because Google still shows me the > English version. > I will need to find a way to work around this, but I want to get it back in > the plugin ASAP. * If Google Translator check your IP address for conferming your country and lang, you will be able to change it by using free abroad proxy service. * example: [http://www.freeproxylists.net/](http://www.freeproxylists.net/) * This is just for your information if you never try it :p * Thread Starter [AnMoreNight](https://wordpress.org/support/users/anmorenight/) * (@anmorenight) * [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8509435) * Hi Rob, * > The biggest issue with popup version, is that I cannot test it’s functionality > even if I change to non-English browser, because Google still shows me the > English version. > I will need to find a way to work around this, but I want to get it back in > the plugin ASAP. * If Google Translator checks your IP address for confirming your country and lang, you will be able to change it by using a abroad proxy service like as below. * [http://www.freeproxylists.net](http://www.freeproxylists.net) * This is just FYI. Hope this helps you :p * Thanks, Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘plugin does not work with an js error’ is closed to new replies. * ![](https://ps.w.org/google-language-translator/assets/icon-256x256.png?rev=3007649) * [Translate WordPress - Google Language Translator](https://wordpress.org/plugins/google-language-translator/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-language-translator/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-language-translator/) * [Active Topics](https://wordpress.org/support/plugin/google-language-translator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-language-translator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-language-translator/reviews/) * 7 replies * 2 participants * Last reply from: [Rob Myrick](https://wordpress.org/support/users/rm2773/) * Last activity: [9 years, 6 months ago](https://wordpress.org/support/topic/plugin-does-not-work-with-an-js-error/#post-8504599) * Status: not resolved