Title: plugin doesn’t create robots.txt
Last modified: March 16, 2020

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# plugin doesn’t create robots.txt

 *  Resolved [seto76](https://wordpress.org/support/users/seto76/)
 * (@seto76)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/)
 * hi support-team,
 * your robots.txt plugin doesn’t work anymore for me and i don’t know why. it doesn’t
   create/save the text file. i uninstalled and re-installed the plugin, but nothing
   changes. i hope you can help.
 * regards seto
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-create-robots-txt%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Pagup](https://wordpress.org/support/users/pagup/)
 * (@pagup)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/#post-12546899)
 * Hi,
 * Could you please contact us at [support@better-robots.com](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/support@better-robots.com?output_format=md)?
 * Thanks
 *  Thread Starter [seto76](https://wordpress.org/support/users/seto76/)
 * (@seto76)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/#post-13031440)
 * Hi all,
 * I contacted your support, but there was no help for me. It just said that you
   could not find my website in your database and asked when I had installed the
   plugin. Then the e-mail communication was interrupted despite my asking what 
   to do.
 * It seems that you do not really want to help non-paying customers. Really a pity.
   You should never forget that a “free version” customer could become a premium
   customer after all.
 * And why the status was set to solved I did not quite understand either. Nothing
   is solved, nothing at all! Thanks anyway!
 * Greetings Seto
    -  This reply was modified 5 years, 11 months ago by [seto76](https://wordpress.org/support/users/seto76/).
 *  Plugin Author [Pagup](https://wordpress.org/support/users/pagup/)
 * (@pagup)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/#post-13031489)
 * Hi,
 * This topic got closed as we had no reply from you …
 * The thing is that, in your case, we were not able to find any detail related 
   to your website, meaning that it was impossible for us provide any technical 
   support.
 * **We are still available for help if required **! And we always reply to all 
   emails.
 * Also, we never suggested to upgrade to PRO, never … And we provide help to all
   users, either FREE or PRO. But, as mentioned before, in order to provide support
   with your issue, we need to have more details about your website (version, etc.)..
 * That’s why we suggested to reinstall plugin as a first step.
 * Let us know
 * Regards

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘plugin doesn’t create robots.txt’ is closed to new replies.

 * ![](https://ps.w.org/better-robots-txt/assets/icon-256x256.png?rev=1941286)
 * [Better Robots.txt - AI-Ready Crawl Control & Bot Governance](https://wordpress.org/plugins/better-robots-txt/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-robots-txt/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-robots-txt/)
 * [Active Topics](https://wordpress.org/support/plugin/better-robots-txt/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-robots-txt/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-robots-txt/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Pagup](https://wordpress.org/support/users/pagup/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-create-robots-txt/#post-13031489)
 * Status: resolved