Title: Plugin doesn’t exclude Flat Rate Shipping
Last modified: September 16, 2019

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# Plugin doesn’t exclude Flat Rate Shipping

 *  Resolved [twinstar1](https://wordpress.org/support/users/twinstar1/)
 * (@twinstar1)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-exclude-flat-rate-shipping/)
 * Hi,
    I have been in touch with your support team via email, but still do not 
   have response. I sent them screenshots of the back and front end of the website,
   showing the issue, but am still waiting for a response. A WordPress moderator
   has suggested that I escalate this via this forum instead of the other methods
   I have tried.
 * The Plugin seems very simple to use and I have followed the instruction video
   accurately, however it will not exclude any other Shipping Methods I have tried,
   when Flat Rate Shipping Method is applicable.
    If the plugin simply will not 
   hide Shipping Methods, just let me know and I will seek another solution. But
   your Plug in description and an email I did receive from your support team, claims
   that the Free Plugin will “Hide Shipping Methods based on other Shipping Methods”.
 * Thanks in advance for any assistance you can offer.

Viewing 1 replies (of 1 total)

 *  Plugin Author [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * (@elextensions)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-exclude-flat-rate-shipping/#post-12536362)
 * We have somehow missed this query and were not able to locate any support tickets
   to trace the closure. Let us know if you still need help. The application is 
   fairly simple, and you may contact our [support](https://support.elextensions.com/)
   and we shall get back to you in a business day time.

Viewing 1 replies (of 1 total)

The topic ‘Plugin doesn’t exclude Flat Rate Shipping’ is closed to new replies.

 * ![](https://ps.w.org/elex-hide-woocommerce-shipping-methods-basic/assets/icon-
   256x256.png?rev=2802372)
 * [ELEX Hide WooCommerce Shipping Methods](https://wordpress.org/plugins/elex-hide-woocommerce-shipping-methods-basic/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/elex-hide-woocommerce-shipping-methods-basic/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/elex-hide-woocommerce-shipping-methods-basic/)
 * [Active Topics](https://wordpress.org/support/plugin/elex-hide-woocommerce-shipping-methods-basic/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/elex-hide-woocommerce-shipping-methods-basic/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/elex-hide-woocommerce-shipping-methods-basic/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [ELEXtensions](https://wordpress.org/support/users/elextensions/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-exclude-flat-rate-shipping/#post-12536362)
 * Status: resolved