Title: Plugin doesn’t load any data
Last modified: August 7, 2024

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# Plugin doesn’t load any data

 *  [chintansatva](https://wordpress.org/support/users/chintansatva/)
 * (@chintansatva)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/)
 * Hi Matt,
 * I have installed GOOGLE PAGESPEED INSIGHTS in two of my websites, but it didn’t
   work.
 * i have enabled logging but there is nothing logged there. otherwise i would have
   sent you log file.
 * i am using hostgator hosting. there is no result being shown on report list or
   summary page or log page.
 * it seems you already fixed this issue in past.
 * is there any way to get it working again with latest release?
 * can you please share a way to make it work ?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [chintansatva](https://wordpress.org/support/users/chintansatva/)
 * (@chintansatva)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/#post-17939467)
 * here is screenshots of configuration.
 * configuration : [http://icecream.me/c6aa5baac8b345ec946a6c50e7db96a7](http://icecream.me/c6aa5baac8b345ec946a6c50e7db96a7)
 * logs [http://icecream.me/7fafe2708931bf3613def6d80f95c9ef](http://icecream.me/7fafe2708931bf3613def6d80f95c9ef)
 * [http://icecream.me/183057c5bd68393a2897c17450f8586f](http://icecream.me/183057c5bd68393a2897c17450f8586f)
 *  Plugin Author [Matt Keys](https://wordpress.org/support/users/mattkeys/)
 * (@mattkeys)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/#post-17939476)
 * Hi [@chintansatva](https://wordpress.org/support/users/chintansatva/),
 * Do you ever see the progress bar at the top of the screen showing that “Google
   Pagespeed is running in the background”?
 * I am not aware of any widespread compatibility issues with this plugin that can
   be fixed on my end. It is possible that hostgator is enforcing a strict maximum
   amount of time that any single task is allowed to run for on your server. This
   can be especially likely with very low cost hosting providers as they try to 
   conserve limited resources. There is a “Maximum Script Run Time” option in the
   advanced configuration of the plugin that you can try testing with to see if 
   there is a value that allows the scan to finish without being killed by the server.
   I’d maybe start around 60 seconds and lower it from there.
 *  Thread Starter [chintansatva](https://wordpress.org/support/users/chintansatva/)
 * (@chintansatva)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/#post-17940286)
 * I tried changing maximum script run time. but it still didn’t work.
 * also in UI of plugin , there is no progress bar displayed after start reporting
   button click.
 * additionally checking console on chrome no errors found.
 * also admin-ajax.php has the response of {gpi_progress_tooltip: “”, gpi_progress:“
   done”, wp-auth-check: true, server_time: 1723094555}
 * is there any way that whatever there might be error or issue, atleast its reported
   in log file of plugin ?
 *  Plugin Author [Matt Keys](https://wordpress.org/support/users/mattkeys/)
 * (@mattkeys)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/#post-17945145)
 * You could check the PHP error log on your server to see if something were happening
   there.
 * I wonder if you have another environment, such as a local environment or a website
   hosted on another server not on Hostgator that you could do some additional testing
   on? You can add the URLs as ‘custom’ URLs so you are checking the same URL as
   the sites you are seeing this issue on.
 * Also worth checking is if your API key has any restrictions enabled that may 
   be preventing it from being used on the sites you are trying it on. If you are
   able to test on another environment it should help narrow down if this is a Hostgator
   issue, or an issue occurring somewhere else.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin doesn’t load any data’ is closed to new replies.

 * ![](https://ps.w.org/google-pagespeed-insights/assets/icon-256x256.png?rev=1692787)
 * [Insights from Google PageSpeed](https://wordpress.org/plugins/google-pagespeed-insights/)
 * [Support Threads](https://wordpress.org/support/plugin/google-pagespeed-insights/)
 * [Active Topics](https://wordpress.org/support/plugin/google-pagespeed-insights/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-pagespeed-insights/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-pagespeed-insights/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Matt Keys](https://wordpress.org/support/users/mattkeys/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-load-any-data/#post-17945145)
 * Status: not resolved