Title: Plugin doesn’t recognize WP E-commerce installed
Last modified: June 4, 2018

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# Plugin doesn’t recognize WP E-commerce installed

 *  [kid5parkle](https://wordpress.org/support/users/kid5parkle/)
 * (@kid5parkle)
 * [7 years, 12 months ago](https://wordpress.org/support/topic/plugin-doesnt-recognize-wp-e-commerce-installed/)
 * “Smart Reporter add-on requires WP e-Commerce plugin or WooCommerce plugin. Please
   install and activate it.”
 * Wordpress Version 4.9.6
    WP e-commerce Version 3.13.1 WP e-commerce gold cart
   Version 3.2.1
 * ——————-
 * Installed plugin and still can’t use. Now what?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [kid5parkle](https://wordpress.org/support/users/kid5parkle/)
 * (@kid5parkle)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-recognize-wp-e-commerce-installed/#post-10366793)
 * I finally now see the option on the left side of the tab in wordpress, but when
   you click it only a blank pages comes up saying “smart reporter lite”
 *  Plugin Author [storeapps](https://wordpress.org/support/users/storeapps/)
 * (@storeapps)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-recognize-wp-e-commerce-installed/#post-10414481)
 * [@kid5parkle](https://wordpress.org/support/users/kid5parkle/),
 * Sorry for the inconvenience caused.
 * Would request you to kindly try reproducing the same issue by having only Smart
   Reporter and WP-eCommerce plugins active on your site and then do let me know
   your views on the same.
    -  This reply was modified 7 years, 11 months ago by [storeapps](https://wordpress.org/support/users/storeapps/).
    -  This reply was modified 7 years, 11 months ago by [storeapps](https://wordpress.org/support/users/storeapps/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin doesn’t recognize WP E-commerce installed’ is closed to new replies.

 * ![](https://ps.w.org/smart-reporter-for-wp-e-commerce/assets/icon-256x256.png?
   rev=1253127)
 * [Smart Reporter For WooCommerce and WP eCommerce](https://wordpress.org/plugins/smart-reporter-for-wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/smart-reporter-for-wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/smart-reporter-for-wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/smart-reporter-for-wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/smart-reporter-for-wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/smart-reporter-for-wp-e-commerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [storeapps](https://wordpress.org/support/users/storeapps/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-recognize-wp-e-commerce-installed/#post-10414481)
 * Status: not resolved