Title: Plugin doesn’t sync
Last modified: November 8, 2017

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# Plugin doesn’t sync

 *  Resolved [movitsport](https://wordpress.org/support/users/movitsport/)
 * (@movitsport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-sync-2/)
 * Dear support,
 * I’m having trouble syncing with my MailChimp account. I’ve followed this tutorial:
   [https://kb.mailchimp.com/integrations/e-commerce/connect-or-disconnect-mailchimp-for-woocommerce#Delete-and-Re-Install-MailChimp-for-WooCommerce](https://kb.mailchimp.com/integrations/e-commerce/connect-or-disconnect-mailchimp-for-woocommerce#Delete-and-Re-Install-MailChimp-for-WooCommerce),
   but instead of syncing, it shows this screen: [https://imgur.com/a/Gv1XW](https://imgur.com/a/Gv1XW).
   In the MailChimp Dashboard it gives this screen: [https://imgur.com/a/c3tMY](https://imgur.com/a/c3tMY).
 * I have checked that the issue is not a plugin conflict and I’ve tried reinstalling.
   Below you can find my WC system status report.
 * Do you know how I can fix this?
 * Best
 * Harro
 *     ```
       ### WordPress Environment ###
   
       Home URL: https://movitwellness.com
       Site URL: https://movitwellness.com
       WC Version: 3.1.2
       Log Directory Writable: ✔
       WP Version: 4.8.3
       WP Multisite: –
       WP Memory Limit: 256 MB
       WP Debug Mode: –
       WP Cron: –
       Language: nl_NL
   
       ### Server Environment ###
   
       Server Info: Apache
       PHP Version: 7.0.25
       PHP Post Max Size: 8 MB
       PHP Time Limit: 30
       PHP Max Input Vars: 1000
       cURL Version: 7.29.0
       NSS/3.21 Basic ECC
   
       SUHOSIN Installed: –
       Max Upload Size: 8 MB
       Default Timezone is UTC: ✔
       fsockopen/cURL: ✔
       SoapClient: ✔
       DOMDocument: ✔
       GZip: ✔
       Multibyte String: ✔
       Remote Post: ✔
       Remote Get: ✔
   
       ### Database ###
   
       WC Database Version: 3.1.2
       WC Database Prefix: iWD7Isn_
       woocommerce_sessions: ✔
       woocommerce_api_keys: ✔
       woocommerce_attribute_taxonomies: ✔
       woocommerce_downloadable_product_permissions: ✔
       woocommerce_order_items: ✔
       woocommerce_order_itemmeta: ✔
       woocommerce_tax_rates: ✔
       woocommerce_tax_rate_locations: ✔
       woocommerce_shipping_zones: ✔
       woocommerce_shipping_zone_locations: ✔
       woocommerce_shipping_zone_methods: ✔
       woocommerce_payment_tokens: ✔
       woocommerce_payment_tokenmeta: ✔
       MaxMind GeoIP Database: ✔
   
       ### Security ###
   
       Secure connection (HTTPS): ✔
       Hide errors from visitors: ✔
   
       ### Active Plugins (42) ###
   
       WPML Multilingual CMS: door OnTheGoSystems – 3.8.2
       Autoptimize: door Frank Goossens (futtta) – 2.2.2
       Blog Designer Pro: door Solwin Infotech – 1.6.1
       Contact Form 7: door Takayuki Miyoshi – 4.9.1
       Cookie Notice: door dFactory – 1.2.39
       Dokan: door weDevs – 2.6.8
       Dokan Pro: door weDevs – 2.6.5
       Dokan - WooCommerce Booking Integration: door weDevs – 1.3.0
       Dokan - WPML Integration: door weDevs – 1.0.0
       Duplicator: door Snap Creek – 1.2.24
       Jetpack door WordPress.com: door Automattic – 5.3
       HubSpot - Free Marketing Plugin for WordPress: door HubSpot – 6.1.4
       MailChimp for WooCommerce: door MailChimp – 2.0.2
       Menu Icons: door Dzikri Aziz – 0.10.2
       Nav Menu Roles: door Kathy Darling – 1.8.6
       Nelio A/B Testing: door Nelio Software – 4.6.4
       PHP Settings: door Askupa Software – 1.0.6
       Scripts n Styles: door unFocus Projects – 3.4.4
       SendGrid: door SendGrid – 1.11.7
       Storefront Powerpack: door WooCommerce – 1.4.0 – 1.4.3 is beschikbaar
       Swift Mailer: door  – 5.4.3
       UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
       DavidAnderson – 1.13.7
   
       Widget Context: door Kaspars Dambis – 1.0.5
       WooCommerce Product Image Gallery Options: door Create and Code – 1.0.2
       WooCommerce Bookings: door Automattic – 1.10.3 – 1.10.9 is beschikbaar
       WooCommerce Email Validation: door Hugh Lashbrooke – 2.1
       WooCommerce PayPal Express Checkout Gateway: door WooCommerce – 1.4.3
       WooCommerce Stripe Gateway: door WooCommerce – 3.2.3
       WooCommerce Google Analytics Integration: door WooCommerce – 1.4.3
       Booster for WooCommerce: door Algoritmika Ltd – 3.1.1
       WooCommerce Multilingual: door OnTheGoSystems – 4.2.4
       WooCommerce Product Add-ons: door WooCommerce – 2.8.1 – 2.9.0 is beschikbaar
       WooCommerce: door Automattic – 3.1.2 – 3.2.3 is beschikbaar
       WooSidebars: door WooThemes – 1.4.3
       Sources for WooCommerce Stripe Gateway: door WOOSTRIPE (coded by Milan Dinić) – 1.0.4
       Yoast SEO: door Team Yoast – 5.4.1
       WP Super Cache: door Automattic – 1.5.5
       WPForms Lite: door WPForms – 1.4.0.1
       WPML Media: door OnTheGoSystems – 2.2.1
       WPML Sticky Links: door OnTheGoSystems – 1.4.2
       WPML String Translation: door OnTheGoSystems – 2.6.2
       WPML Translation Management: door OnTheGoSystems – 2.4.1
   
       ### Settings ###
   
       API Enabled: ✔
       Force SSL: –
       Currency: EUR (€)
       Currency Position: left
       Thousand Separator: ,
       Decimal Separator: .
       Number of Decimals: 2
       Taxonomies: Product Types: booking (booking)
       external (external)
       grouped (grouped)
       simple (simple)
       subscription (subscription)
       variable (variable)
       variable subscription (variable-subscription)
   
       Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
       exclude-from-search (exclude-from-search)
       featured (featured)
       outofstock (outofstock)
       rated-1 (rated-1)
       rated-2 (rated-2)
       rated-3 (rated-3)
       rated-4 (rated-4)
       rated-5 (rated-5)
   
       ### WC Pages ###
   
       Winkelbasis: #1575 - /winkel/
       Winkelmand: #421 - /winkelkarretje/
       Afrekenen: #422 - /afronden/
       Mijn account: #423 - /mijn-account/
   
       ### Theme ###
   
       Name: Storefront Child
       Version: 1.0.0
       Author URL: http://saskiawijnstra.nl/
       Child Theme: ✔
       Parent Theme Name: Storefront
       Parent Theme Version: 2.2.5
       Parent Theme Author URL: https://woocommerce.com/
       WooCommerce Support: ✔
   
       ### Templates ###
   
       Overrides: storefront-child/woocommerce/emails/admin-cancelled-order.php
       storefront-child/woocommerce/emails/admin-failed-order.php
       storefront-child/woocommerce/emails/admin-new-order.php
       storefront-child/woocommerce/emails/customer-completed-order.php
       storefront-child/woocommerce/emails/customer-new-account.php
       storefront-child/woocommerce/emails/customer-on-hold-order.php
       storefront-child/woocommerce/emails/customer-processing-order.php
       storefront-child/woocommerce/emails/customer-reset-password.php
       ```
   

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-sync-2/#post-9663979)
 * Hey there,
 * Thanks for reaching out here! Looking over the status page information, it looks
   like the version of the WooCommerce plugin is 3.1.2. We recommend working with
   the most recent version of that plugin which is now 3.2.3.
 * Another system requirement is MySQL 5.6 or higher. I’m not seeing that listed
   in the status page information so that would be worth looking into as well.
 * Thank you,
    Opal
 *  Thread Starter [movitsport](https://wordpress.org/support/users/movitsport/)
 * (@movitsport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-sync-2/#post-9666244)
 * Dear Opal,
 * I’m quite sure we’re running PHP 7. Unfortunately WC 3.2.3 broke some of the 
   other plugins we are using. Is MailChimp for Woocommerce incompatible with 3.2.3?
 * Best
 * Harro
 *  [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * (@mcsupport)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-sync-2/#post-9667902)
 * Hey Harro,
 * MailChimp for WooCommerce is compatible with WooCommerce 3.2.3 and we typically
   recommend working with the most up to date plugin versions. Plugins updates will
   provide resolutions to previous issues discovered in the plugin and new features
   that have been added. MailChimp for WooCommerce also has a new version update
   released as of just now.
 * If a staging environment is available, that will also provide an environment 
   for further testing. I totally understand not wanting to hinder a live website’s
   functionality.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin doesn’t sync’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-sync-2/#post-9667902)
 * Status: resolved