Title: Plugin Doesn’t Update After Payment
Last modified: June 23, 2023

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# Plugin Doesn’t Update After Payment

 *  [NM](https://wordpress.org/support/users/nitiarts/)
 * (@nitiarts)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-update-after-paying/)
 * This is unacceptable. As a paying customer, the product should update automatically.
   It is concerning that after paying for a subscription, the plugin still asks 
   for renewal. Customer service needs to improve by providing actual solutions 
   instead of automated responses. It’s been three weeks and I still haven’t received
   a response regarding my subscription renewal issue.
    -  This topic was modified 2 years, 11 months ago by [NM](https://wordpress.org/support/users/nitiarts/).

Viewing 1 replies (of 1 total)

 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-update-after-paying/#post-16842353)
 * Hi [@nitiarts](https://wordpress.org/support/users/nitiarts/),
 * Thank you very much for bringing this to my attention and I deeply apologize 
   for the long time waiting for our response. To begin with, I would like to assure
   you that this is not a standard behavior and our support team usually responds
   to all submitted inquiries within max few hours. Therefore, I suppose that there
   may be something wrong with delivering the messages itself.
 * Do you still need our help and assistance regarding this matter? If so, I will
   personally take a close look at this situation.
 * Kind regards,
    Luke Customer Success Manager

Viewing 1 replies (of 1 total)

The topic ‘Plugin Doesn’t Update After Payment’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069)
 * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/)

 * 1 reply
 * 3 participants
 * Last reply from: [lusp](https://wordpress.org/support/users/lusp/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-update-after-paying/#post-16842353)