Title: Plugin doesn't work Last modified: September 1, 2016 --- # Plugin doesn't work * Resolved [Minh Nguyen](https://wordpress.org/support/users/ducminhn/) * (@ducminhn) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/) * I’m trying to use this plugin on our client’s WP site and it’s totally broken. First I got an error message when click on the Pardot button in the WYSIWYG: ` Fatal error: require(): Failed opening required '/home/wp-load.php' (include_path ='.:/usr/lib/php:/usr/local/lib/php') in /home/drivedev/public_html/dev.stat/ drive/plugins/pardot/includes/pardot-wp-loader.php on line 58` * After I modified the the pardont-wp-loader.php file to have the correct path to wp-load.php file, I got another message said there’s no wp-config file on my site, which is completely wrong. * Anyone has an idea what’s happening here? * Thanks, Minh * [https://wordpress.org/plugins/pardot/](https://wordpress.org/plugins/pardot/) Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/) * (@cliffseal) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692544) * Hi, have you taken a look at [the FAQ](https://wordpress.org/plugins/pardot/faq/)? You should define your path to wp-load using a constant. * Thread Starter [Minh Nguyen](https://wordpress.org/support/users/ducminhn/) * (@ducminhn) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692633) * Hi Cliff, * Thanks for your quick response. * Yes, I did create a custom file to set the path to wp-load.php file. That fixed the error but then I have this message and I couldn’t find where did you check for the wp-config.php file. * [Error Message](https://www.evernote.com/shard/s124/res/d3b3cc8d-a8fd-42eb-8597-2db2960deb82) * Please help me on this. * Thank you! Minh * Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/) * (@cliffseal) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692674) * I can’t see the error message, unfortunately. * The plugin shouldn’t be checking for wp-config.php directly, so I’m not sure what you mean. * Thread Starter [Minh Nguyen](https://wordpress.org/support/users/ducminhn/) * (@ducminhn) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692718) * Hi Cliff, * Sorry for not having the image accessible. I think the issue is with the tinymce/ pardot-forms-shortcode-popup.php file when it creates the body html for the popup window. This is the message I got when click on the Pardot button on the WYSIWYG: [Message](https://www.dropbox.com/s/5qr8wy1rhcmb4vx/pardot.png?dl=0) * And this is the console log error [Console Error](https://www.dropbox.com/s/3d7n0jhi42yrsbo/pardot_2.png?dl=0) * Please let me know if you have any idea of what may be the reason. Like I mentioned above, the site has custom WP folder structure: / __core/ ______wp-admin/ ______wp- content/ ______wp-includes/ ______… __drive/ ______themes/ ______plugins/ ______uploads/ __wp-config.php __index.php … * Thank you so much for your help on this. * Regards, Minh * Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/) * (@cliffseal) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692719) * Can you paste the contents of the pardot-custom-wp-load.php file? * Thread Starter [Minh Nguyen](https://wordpress.org/support/users/ducminhn/) * (@ducminhn) * [9 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-135/#post-7692726) * Ah ha, * I found my mistake in the pardot-custom-wp-load.php file. I had a typo in the path to wp-load.php file on my server. This is the updated one: * ```