Title: Plugin doesn’t work
Last modified: October 25, 2016

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# Plugin doesn’t work

 *  Resolved [udidol](https://wordpress.org/support/users/udidol/)
 * (@udidol)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/)
 * I have the latest wordpress with the Shopkeeper theme (by GetBowtied).
 * I installed the plugin and followed all the instructions:
    I created an account,
   got the API keys from the algolia back-office, entered the proper API keys in
   their respective fields in the Settings page in my WordPress back-office.
 * I did not get a notification that the API keys were successful.
 * I tried to index the website, and got a log with the error “Unable to validate
   credentials.”
 * I regenerated the API key in the Algolia back-office and re-entered it. Again,
   didn’t get a notification that the API keys were successful. I tried to index
   the site and was successful! The index shows in the Indices page in the Algolia
   back office.
 * I enabled Autocomplete in the Algolia Autocomplete page in the WordPress back-
   office.
    In the “Search Page” settings page, I chose “Use Algolia with Instantsearch.
   js”.
 * Not only does the autocomplete not work on the website, any search results give
   an empty page! meaning, the search results page I get when searching the site
   has my theme (header, footer) but with nothing else in it.
    The plugin does not
   work at all for me and I am wondering what I did wrong.
 * For now I have disabled the plugin.
    If you have any idea about why it doesn’t
   work please help, because it looks like your plugin could be great.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [rayrutjes](https://wordpress.org/support/users/rayrutjes/)
 * (@rayrutjes)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8354388)
 * Hi [@udidol](https://wordpress.org/support/users/udidol/),
 * I’m sorry that you struggle with the initial setup.
 * Given that you see no validation message on the page where you submit the API
   Keys, it means your WordPress instance has some problems with transients which
   we use.
 * Could you let me know what caching plugin you use?
 *  Thread Starter [udidol](https://wordpress.org/support/users/udidol/)
 * (@udidol)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8356981)
 * Hi,
    I use W3TC. I did purge all caches before and after installation…
 *  Plugin Contributor [rayrutjes](https://wordpress.org/support/users/rayrutjes/)
 * (@rayrutjes)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8358250)
 * Ok [@udidol](https://wordpress.org/support/users/udidol/),
 * Do you use version 1.3.0 of the plugin? We now display a notice to invite you
   to exclude a term from W3TC. Could you let me know if you have added the “algolia_”
   to the W3TC database cache configuration in the “Ignored Query Stems” options?
 * If you struggle finding where to add this, please upgrade the plugin to the latest
   version to get a help message.
 *  Thread Starter [udidol](https://wordpress.org/support/users/udidol/)
 * (@udidol)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8361717)
 * Hi [@rayrutjes](https://wordpress.org/support/users/rayrutjes/),
    I have the 
   latest version of the plugin installed and I did exclude the term from W3TC, 
   exactly as the instructions said to do.
 * Thank you for your quick responses!
 *  Plugin Contributor [rayrutjes](https://wordpress.org/support/users/rayrutjes/)
 * (@rayrutjes)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8402411)
 * Do you mind giving 1.4.0 a try [@udidol](https://wordpress.org/support/users/udidol/)?

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin doesn’t work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/search-by-algolia-instant-relevant-
   results_899beb.svg)
 * [Search by Algolia – Instant & Relevant results](https://wordpress.org/plugins/search-by-algolia-instant-relevant-results/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/search-by-algolia-instant-relevant-results/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/search-by-algolia-instant-relevant-results/)
 * [Active Topics](https://wordpress.org/support/plugin/search-by-algolia-instant-relevant-results/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/search-by-algolia-instant-relevant-results/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/search-by-algolia-instant-relevant-results/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [rayrutjes](https://wordpress.org/support/users/rayrutjes/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-141/#post-8402411)
 * Status: resolved